Frequently Asked Questions

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Sending Text Messages

• How long can messages be?
• How long does it take to deliver messages?
• How do I know if my message is delivered?
• Do all your texts originate from the same number?
• Can I send a text in Russian, Arabic, Chinese or Japanese?
• Can you send text messages to ordinary, fixed BT landlines?
• Is it possible to set a senderid?
• Can I send to a short code number?
• Can I schedule a message to be sent later?

General Topics

• How do I change my password?
• What is included in TextMagic´s SMS service?
• My email address has changed, how do I update my account?
• Coverage in the USA
• How do I share my account?
• How do sub-accounts work?
• TextMagic History

Signing up

• Will my message credits expire?
• How do I buy text message credits?
• What payment methods do you accept?
• How secure are payments on TextMagic website?
• Are there any additional charges?
• I did not get my email verification code?

Replies

• How much does it cost for someone to reply to my messages?
• Can they only reply or can they write to me at any time?
• What happens if someone gets two messages from TextMagic and then replies?
• I'm not receiving my email replies, what has happened to them?

TextMagic Online

• TextMagic Online features?
• How to import mobile phone numbers from Nokia phone to TextMagic Online phonebook?

Email to SMS

• What is TextMagic Email to SMS service?
• How do I send a text message by email?
• Technical details - How to send Email to SMS?
• How do I exclude a footer or signature from a text message?
• Will the e-mail to text service work with Hotmail?
• Can I share the Email to SMS account?
• Can I integrate TextMagic into my application?

TextMagic Messenger

• TextMagic Messenger
• Why switch from MagicMessage to TextMagic Messenger - what are the advantages?
• TextMagic Messenger Revision History

Payments and Invoices

• Will I be charged VAT?
• How can I print my VAT invoice?

MagicMessage

• What is MagicMessage?
• Getting Started with MagicMessage
• Group text messaging with MagicMessage
• Help Importing Numbers
• Connection problem with MagicMessage
• Where is the MagicMessage phone book stored?
• Magic Message Revision History?
• When will Magic Message be updated?
• Magic Message does not show updated balance after sending
• Can I carry on using MagicMessage?