Did you know that it takes only three to five seconds for someone to form a first impression? The first interaction with your customer is the most important for your business.
What is your next step when you have managed to persuade your customers to come on board? How can you make a good first impression with SMS and build customer trust to keep a long-term relationship? Let’s see.
1. Greet Your Customer
What is the first step after your customer subscribes to your service?
Send a greeting by text message to your customer’s mobile phone and offer support via SMS.
Why is this effective? Because, by doing so, you establish a personal connection that will set the standards of your customer service much higher than your competitor’s.
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