Is your business suffering at the moment due to staff shortages caused by the holiday season? Of course, everyone wants to take advantage of the good weather to take their breaks – and there’s also the impact of school holidays to consider.
Business SMS isn’t just about reaching out to your customers – it helps your internal communications as well. It’s time to take note of these invaluable tips, helping you use business SMS and bulk SMS services to make the most of your streamlined ‘holiday period’ workforce whilst keeping those sales ticking over!
1. SMS – a great reminder service for staff as well as customers
If you employ shiftworkers, it’s good practice to remind your staff when they’re scheduled for a different shift to their normal pattern due to holiday cover. SMS is the ideal way to reach your staff on a time-sensitive basis without intruding into their leisure time.
2. Use SMS to get staff cover, quickly
Staff not turned up, or rang in sick? Business SMS can be used as an effective and speedy way to contact everyone on your staff to find out if they can cover the shift. By using a bulk SMS system such as TextMagic, you can send the same message to any number of staff with just a few clicks of a mouse – from any internet connected PC or Mac. It’s also a fair way to send a message to everyone at the same time – meaning that there aren’t any favouritism issues when it comes to who gets extra shifts.
3. Keep field staff up to date with SMS – and it’s quick and easy to do
If you have staff out in the field, it’s even more difficult to keep them abreast of what’s going on in the office or of last-minute changes to appointments when your core staff are down to skeleton numbers. That’s where business SMS comes into its own – by offering a highly time-sensitive communication channel which takes much less time to effect than continually trying to get hold of people on the phone. Your office staff will work smarter and quicker – and your field staff will be bang up to date.
4. Back up vital email communication with SMS
If you have staff away, it’s likely that their emails are being forwarded to other members of staff to deal with and re-circulate. That means that everyone’s email boxes get overloaded, and it’s often the case that important communications get overlooked. Why not use business SMS to alert a member of staff of an important email communication which needs urgent attention, so that it doesn’t get swallowed by the inbox?
5. It’s a timesaver – SMS for customer follow-ups
When it comes to customer care, the personal touch is something all good businesses strive to achieve. However, think laterally – for that ‘personal touch’ doesn’t necessarily mean using the phone. Sales follow-ups via business SMS are much more personal than email – due to the relationship people have with their mobile phones – and not as intrusive as phone calls. Finally, it’s a great time saver for your office staff when workloads are high – so your customers get the service they expect, whilst your staff get their well deserved time off!
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