Go Logistics is a major retailer in large furniture brand names such as Bentley Designs, Baumhaus and Coach House. They take an active interest in the environment and provide their customers with reclaimed, environmentally friendly and ethically produced products.
Deliveries are very important in their business to keep customers informed about the possible changes in delivery times. They decided to lose the manual work and make their processes more automatic.
We at TextMagic are very happy to do all we can to help them.
Forget the manual work and allocate your resources more efficiently
Before Go Logistics started to use TextMagic they had a full-time employee responsible for calling and emailing customers manually to book in deliveries.
Go Logistics Transport Manager Ed Studham says that this was incredibly time consuming and they decided to look for alternative options to allocate their resources and automate the booking system.
“The main purpose why we needed an SMS Service was to make our processes more efficient when notifying customers about the deliveries. What was a full time job for someone, now takes 30 minutes per day”.
Improve your communication with customers
“In our business it is extremely important to inform the customer about the exact delivery details, so that in case customer has a problem or he would like to rearrange the delivery time, he can contact us any time”
Go Logistics informs their customers about the delivery dates and times of the furniture by sending them an SMS to their mobiles including order details. The message will be sent out to each customer who has made a purchase and is waiting for new furniture to arrive.
“We are able to communicate with customers quickly, notifying them of any delays or date changes. Mainly we use it to confirm delivery times. As approximately 95% of our customers have mobile phones, a text message is something we know they will see, whereas emails are frequently missed.”
The competitive advantage – TextMagic SMS Gateway is very easy to integrate
Go Logistics is using Bulk SMS Gateway API tool solution to send text messages for its customers.
“In my previous role with another company, we also used text message services which was very successful, so we decided to implement the process in Go Logistics as well.
Before we made our final choice, we made a lot of research among reliable providers and TextMagic was always on the top considering different criteria.
We chose TextMagic Bulk text message service because it was very easy to integrate the SMS Gateway into our mapping software. This meant that we can automate the process to make it even quicker for us.
Our favorite aspect when using TextMagic is the simplicity of integration process and opportunity to top up our credits any time needed by just visiting the website.”
TextMagic has great news for Go Logistics – we make the top up even more easier. Very soon it is possible to top up the credits automatically as we add an auto top-up feature with an automatic invoice by email which should make the process much more fluent.