19 April 2013, 10:46 am

TextMagic SMS Gateway helps Go Logistics to improve customer communication

by Triin Linamagi

Go Logistics is a major retailer in large furniture brand names such as Bentley Designs, Baumhaus and Coach House. They take an active interest in the environment and provide their customers with reclaimed, environmentally friendly and ethically produced products.

Deliveries are very important in their business to keep customers informed about the possible changes in delivery times. They decided to lose the manual work and make their processes more automatic.
We at TextMagic are very happy to do all we can to help them.

TextMagic SMS Gateway helps furniture retailers with customer communication

 

Forget the manual work and allocate your resources more efficiently

Before Go Logistics started to use TextMagic they had a full-time employee responsible for calling and emailing customers manually to book in deliveries.
Go Logistics Transport Manager Ed Studham says that this was incredibly time consuming and they decided to look for alternative options to allocate their resources and automate the booking system.

“The main purpose why we needed an SMS Service was to make our processes more efficient when notifying customers about the deliveries. What was a full time job for someone, now takes 30 minutes per day”.

Improve your communication with customers

“In our business it is extremely important to inform the customer about the exact delivery details, so that in case customer has a problem or he would like to rearrange the delivery time, he can contact us any time”

Go Logistics informs their customers about the delivery dates and times of the furniture by sending them an SMS to their mobiles including order details. The message will be sent out to each customer who has made a purchase and is waiting for new furniture to arrive.

“We are able to communicate with customers quickly, notifying them of any delays or date changes. Mainly we use it to confirm delivery times. As approximately 95% of our customers have mobile phones, a text message is something we know they will see, whereas emails are frequently missed.”

The competitive advantage – TextMagic SMS Gateway is very easy to integrate

Go Logistics is using Bulk SMS Gateway API tool solution to send text messages for its customers.

“In my previous role with another company, we also used text message services which was very successful, so we decided to implement the process in Go Logistics as well.
Before we made our final choice, we made a lot of research among reliable providers and TextMagic was always on the top considering different criteria.

We chose TextMagic Bulk text message service because it was very easy to integrate the SMS Gateway into our mapping software. This meant that we can automate the process to make it even quicker for us.

Our favorite aspect when using TextMagic is the simplicity of integration process and opportunity to top up our credits any time needed by just visiting the website.

TextMagic has great news for Go Logistics – we make the top up even more easier. Very soon it is possible to top up the credits automatically as we add an auto top-up feature with an automatic invoice by email which should make the process much more fluent.

 

 

30 July 2011, 8:08 am

Mortgage Solutions Companies Beat the Competition with TextMagic Cheap SMS Gateway

by michelle

The world of commercial mortgage solutions is often a difficult business environment to get ahead in, because competition is fierce and customers are wary. As a mortgage provider, you need all the help you can get. Thankfully, there is a communications market that is yet untapped but that can give you a leg up on your competitors. By taking advantage of SMS text marketing, you can save money, time and business. Close more deals more quickly by using the TextMagic email to SMS program.

Your Mortgage Solutions

TextMagic works by connecting with your email program, allowing you to send messages directly to people’s phones through email. This lets you utilise the different features of your email program while giving it the marketing breadth and easy reading capacity of SMS. It is effectively a cheap SMS gateway to let you connect with more people than you were able to before.

Save Time and Money

When it comes to sending letters, making phone calls or even writing emails, you can waste a lot of time and money trying to get in touch. Text messages cost next to nothing to send, are incredibly easy to write, and leave you with more time to improve your business. By connecting with customers within 140-character messages, you pare everything down to just the essentials of what you need to say.

Furthermore, people are often long-winded on the phone, bothering you with questions and trying to get a better deal. As a mortgage solutions provider, you may not have time for that. By sending all pertinent information via TextMagic SMS messages, you don’t have to worry about wasting time doing things that take away from your productivity. You don’t have to invest in any more stamps, long-form letters or other marketing elements. Just keep in touch with customers via text message.

As mortgage brokerage client Your Mortgage Solutions said, “TextMagic is a brilliant cost saving device for us. It saves us money on lengthly phone calls and postage, when updating our clients on the progress of their transactions.”

Connect With Young People

As young people begin to enter the market for mortgage solutions, it will become increasingly apparent that SMS text marketing is the way to go. Text messaging is a way of life for younger people, and the company that understands that and is able to engage on that level is more likely to be trusted than a company that only communicates via letter or the telephone. SMS has been maligned as an “unserious” form of communication, but as more and more people use it to do business, it is important to stay on top of your competition by utilising the unique capacities of a program like TextMagic.

Get Replies Quickly – Do More Business

When people get a letter from a mortgage broker, you are lucky if they open it within three days. Phone calls are often returned as many as two days later. Emails may be deleted accidentally or simply not responded to. Only text messages have a proven, consistent, same-day response rate. By staying in touch with clients and communicating a lot of important information quickly, you can do more business and close sales quickly. Whereas it might have taken an entire week to communicate pertinent information before awarding a mortgage, with TextMagic it may only take one or two days.

No Learning Curve

Finally, the best thing about TextMagic is that there is no learning curve. Simply use your standard email program to send text messages to clients. You are able to receive text messages through the same program. TextMagic is simple, affordable and vital to commercial mortgage solutions businesses if they want to stay ahead of the competition through 2011 and beyond.

18 June 2011, 6:19 am

Three Ways That Finance Companies Can Use TextMagic Web SMS Products to Attract Customers and Improve Business

by michelle

TextMagic is an excellent program for finance companies to assist in business operations. In short, it allows a business to send text messages to mobile phones through a variety of different media. Whether you want to send a text message via email, your web browser or even a web-based application, TextMagic mobile SMS software gives you an easy way to include clients’ and co-workers’ mobile phones in your business plan.

Intrinsic Financial Services LTD

For instance, satisfied corporate finance advisors Intrinsic Financial Services LTD use TextMagic’s services to alert remote (out of office) employees when systems are down and to keep them informed of fix progress. Other financial companies use TextMagic to keep clients informed of appointments, to communicate project details to supervisors, to advertise to potential new customers or to share relevant information regarding clients’ accounts.

The specific implementations of TextMagic are nearly limitless. They allow your employees to save time by sending short, to-the-point messages through a convenient user interface at their computers. TextMagic saves all text messages sent and received by each user, allowing for easy record keeping. This alone makes it a great alternative to using telephones for intra-office communications, as details can often be overlooked if only discussed over the phone. With TextMagic mobile SMS software, all details are recorded for easy access later.

TextMagic can utilise a variety of mediums for sending SMS messages. Each medium makes use of the same general concept through a different location, and it is recommended that you purchase as many as you think you might need.

Email to SMS

The TextMagic Email to SMS program is among the most popular, as it allows finance companies to use their own email programs to send SMS to anyone. All the functionality of an office email program, including the ability to cc and bcc, to send unlimited messages to anyone, to automate email alerts and more can be applied now to SMS messages. Perfect for people who like to have their work life revolve around their email inbox, the TextMagic Email to SMS program is a productivity enhancer and time saver.

Bulk SMS Gateway API

Any web-based application can utilise the Bulk SMS Gateway API, which is jargon for, “send text messages to anyone on over seven hundred global mobile networks.” Corporate finance advisors often use web applications to keep tabs on their accounts and clients, and by including the Bulk SMS Gateway API in an application, it can be programmed to automatically send text messages when changes are made to an account, when an alert status pops up or right before an appointment. The Gateway API allows for the automation of SMS/text messaging, which can save a lot of time and money that would normally be spent manually informing clients. This frees up employees to do more important work.

Web to SMS

The third potential for TextMagic is known as Web to SMS, and it ensures that as long as you have a web browser and access to the Internet, you will be able to send and receive text messages. This is useful if you plan on taking a laptop that doesn’t have the company email program or if you plan on travelling to an area that has mobile phone service problems. This program is arguably the simplest of them all, as it is completely browser-based with two boxes: one for the text message and one for the recipients. It even allows you to set up recurring or pre-scheduled SMS messages, so you can implement a marketing campaign for your finance company or send repeated reminders to clients through the browser.

The possibilities for improving business and attracting customers with TextMagic are nearly endless. SMS messaging is likely to become vital to businesses in the near future, so you should be sure to check out TextMagic if you want your finance company to stay competitive in the years to come.

23 May 2011, 12:48 pm

SMS API Helps Finnish Finish First With Car Rental

by michelle

Although he’s only been using SMS API since 2010, Matti Hanninen now feels that using cheap SMS gateway software has really helped his automated vehicle rental service in Finland. Although Matti’s service is fully automated, there are often occasions when he will need to contact a client or a client will need to contact his company, 24rent.fi. In addition, the booking process relies heavily on communication between the two parties – and yet he’s able to conduct his business without even touching his mobile phone.

24rent.fi

How Does SMS API Work?

SMS API allows application developers to send emails as text messages to over 700 mobile phone networks. Bringing the idea back to the UK for a second; it is estimated that there are around 62.5 million mobile phone users in the UK. According to the Times newspaper, around 85% of mobile users have their phone on them at any one time. This means that, by using a cheap SMS gateway software package, you can contact your entire client base in one go. Alternatively, if it’s important that a client gets the personal touch, the system will allow you to send individual emails that will pop up on their mobiles as text messages.

And it works the other way round too. If a client needs to get hold of you, they can text you on their mobiles and the SMS API software will convert it into an email that pops up on your computer.

Communication Speaks Volumes

There are more benefits to using cheap gateway SMS software than you might think:

● You can integrate SMS API into your applications, websites, software and office custom apps, making you part of the communication revolution

● The software operates on a global level. For example, Matti’s company can send texts to an unlimited number of mobile phones in more than 200 countries. What’s more, those messages will arrive within seconds of being sent

● If you’re thinking of going global, certain cheap gateway SMS software will convert your message into virtually any language on the planet. Not only could you expand your client base, but you can also add the personal touch for foreign clients too, improving your reputation abroad

● The system can be used for SMS marketing campaigns. On top of that, you can request delivery notifications so that you know just who’s received their text and when

● SMS API has another trick up its sleeve; it will allow up to 459 characters to be sent in a single message so your customers don’t have to hang around waiting for parts two and three of your message to arrive

Whether or not your service is fully automated, there will come a point where either you or your customer will require some form of human contact. Using a cheap gateway SMS software package allows you to keep the costs down, dispense with mobile phones and get messages through to as many clients as you need to – even if they’re on the move. Mobile phones – where would we be without them?

19 May 2011, 12:05 pm

SMS Gateway Software Takes The Homework Out Of Working From Home

by michelle

Working from home can have its problems. Your home doubles as both your office and your living space and, yet, is neither. Before we get all existential, let’s think about Tom Blyth who works from his home in Chesterfield for a company called Escritor Freelance Writing. Tom’s problem is that he has to stay in touch with both his office and his clients at the same time, but doesn’t want to be tied to the phone for the whole day. The answer to this conundrum comes in the form of SMS Gateway software. Also known as web to mobile SMS, this nifty piece of tech allows Tom to be in touch with who he needs to, when he needs to, and without having to go anywhere near his mobile phone.

Fotolia_2612196_S

The Writing’s On the Screen

Anyone who works at home will need to be in touch with their employers and their customers on a daily basis. For a freelance writer like Tom, this may mean sending confirmation of delivery of a piece of copy to a customer or a query about a complicated brief. It may even mean letting lots of people know about new developments and services that he can offer – but how can he do this swiftly and without hanging about waiting for people to open their emails? And without a phone?

Web to SMS does it for you. It’s a piece of software that converts emails into text messages that can then be sent to as many or as few people as you want. You don’t need to even look at your mobile to do this, but you can be fairly certain that most of your clients will look at theirs as soon as they hear the message alert. Instant messaging just got even more instant.

The Write Way

SMS Gateway software means no unnecessary phone calls or bills and everyone is up to speed with what you need them to know. But that’s not all that it has to offer:

● Web to mobile SMS delivers bulk or individual texts to over 700 mobile networks

● You can launch a marketing campaign from your laptop and see instantly who has received your message and who hasn’t

● It has a simple interface and functionality, meaning that you don’t have to be an IT expert to use it.

● A character-count function means that you will quickly be sending short, accurate texts that tell your customers what they need to know as succinctly as possible.

●SMS Gateway software makes it easy to send texts. It is compatible with both MACs and PCs and cuts the cost of sending messages to a minimum.

For freelance writers like Tom, SMS messaging allows home workers to stay in touch with their colleagues and their clients instantly. In a business where deadlines matter and any delay can cause a major problem, Tom needs to be sure that his clients are kept informed throughout the process and can easily communicate with him in return should the need arise. SMS messaging opens the high-tech communications highway, connecting even the most remote locations instantly.

The Times newspaper estimates that around 85% of the population have their mobile phone with them at any given time. In SMS terms, this means that you are more or less guaranteed to have your message read within minutes of sending it. For Tom and other freelancers, that’s something worth writing about.

2 February 2010, 11:08 am

SMS Keeps Customers Safe

by Bill Hilton

Safelincs Fire Safety Products is typical of the kind of business that has thrived in the era of mobile communications. Safelincs, the UK’s largest online fire safety company, uses technology to reach and stay in touch with customers throughout the UK and beyond.

Recently, the Safelincs team has started to use TextMagic’s SMS gateway API to stay in touch with customers. But the firm isn’t taking the traditional SMS marketing route. Instead, it is using text messaging as part of a free reminder service. Safelincs’ IT Manager explains:

“As well as being a profit-making business, Safelincs is also strongly ethical – we have a real commitment to saving people’s lives through fire safety. We support the Government’s Fire Kills campaign, and we do a great deal to keep people aware and informed of fire safety issues.

“As a part of that strand of the business, we’ve recently set up a free SMS reminder service for customers who want to keep their smoke alarms and carbon monoxide detectors working. All they have to do is sign up on the website, and we send them a reminder when they need to test their alarms, replace batteries and so on.”

The Safelincs team has used the TextMagic SMS gateway API to integrate text messaging into the company website. Customers fill out a simple form, stating their mobile number and the type of reminder they require. The API handles the rest.

How difficult did the developers find it to integrate the TextMagic SMS gateway API and get started with automated text messaging?

“Not difficult at all. We’d been keen to integrate SMS into the site for a while, and we spent some time shopping around different service providers. We settled on TextMagic because it seemed to offer a flexible API and the best combination of service, reliability and pricing.

“Integrating with the API was very easy indeed. We had one small glitch which was resolved really quickly, and we managed to get the service up, running and tested without even buying any SMS credits – the 20 free credits we received on sign up were enough to test the whole thing.”

And would Safelincs recommend TextMagic to other businesses?

“Definitely. Integrating SMS into a website sounds like it needs a lot of complex work, but it didn’t at all – I think it wound up taking a day’s development time and some very standard coding skills. We’ve had no problems whatsoever, and we hope to be using TextMagic to text our subscribers for a long time to come.”

Interested in how automated text messages can help your business? Learn more about out SMS gateway API.