QiQ offers two main services, web hosting and hybrid mail. Hybrid mail involves printing and posting letters for customers from a network of around 30 worldwide locations. Letters get to the intended recipient quicker and cheaper than traditional airmail.
The Business Challenge
With a global client base time zones and other logistical constraints mean we are not always able to reach customers via phone call. We decided to invest in using text messaging particularly for times where out dated email addresses were held for clients.
How TextMagic Helped
By using TextMagic the entire QiQ team now has access to an easy-to-use and cost-effective texting solution. We can send texts directly from the web interface or via our support system ensuring all the QiQ team can view correspondence with our clients.
Since using TextMagic we have been able to communicate very promptly with clients via their mobile number even when we have had an out-of-date email address in our records. TextMagic is an easy-to-use SMS solution with an impressive web interface.
Enabling staff to keep in touch with key stakeholders