Two-way conversations with SMS chat

Deliver quick responses to urgent questions with our two-way SMS chat panel.
mobile app
Sound alerts for new texts
Never miss an important message with sound alerts for new texts.
Search old messages
Search SMS chat logs if you need to find old messages with info.
Optional email alerts
Activate optional email alerts about new inbound text messages.

Respond fast to your customers, staff & leads

Our online SMS chat lets you manage inbound text messages at the click of a mouse.
Customer service via SMS chat
Our SMS chat enables you to instantly deal with your customers’ queries and support issues as they text them in.
Communicate with staff in the field
Got a team of employees who regularly work in the field? Use our SMS chat to keep up to date with what they’re doing and give them relevant updates.
Save time with SMS templates
Never write the same message ten or hundreds of times. Quickly create a template and send the same message again and again.
Track every message with SMS reports
The delivery status of every online text message is kept up to date; use SMS reporting to analyse and improve your SMS communications.

The benefits of using two-way SMS

Believe it or not, most customers actually want to communicate with companies. The great thing about two-way SMS is the fact that you can actively engage with your prospects and customers. Here are a few ways in which you can benefit from two-way texting:
Real-time communication
No delays or interruptions. All your texts will be delivered instantly, thus allowing you to follow up in a timely manner.
Improve customer service
Two-way SMS services make it easier for companies to provide convenient and personal customer support.
Encourage product reviews
Two-way SMS chat makes it easier for customers to communicate. You can follow up a delivery status text with a product review request because the recipient will know what you are talking about.
Actually listen to your customers
Text messaging is a two-way street. The Textmagic SMS Chat is designed to improve customer engagement.

Learn how businesses like yours use Textmagic

Here is how the Textmagic business texting platform is helping businesses daily to grow their revenue and improve their productivity.

Frequently asked questions

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How to use our two-way SMS Chat?

Most business people view SMS messages as singular messages, but most modern smart-phones now display texts as conversations. This gives companies new opportunities to reach out and engage with their customers and employees.

Two-way text messaging can be extremely effective in organising SMS marketing campaigns, encouraging prospects to take action, obtaining reviews and increasing engagement.

Here’s how you can use our two-way SMS chat feature:

Step #1: Log in to your Textmagic account or sign up for a new account. Navigate to SMS Chat.

Step #2: All your two-way SMS chats will be displayed in the dashboard. You can open a new chat by clicking on the New Chat button on the upper left side of the screen. Type in a number or choose a name from your contact list. Click Start.

Step #3: If you want to continue an older conversation, you can do so by simply clicking on the contact’s name. All your text messages are safely stored in the two-way SMS chat tool.

How can I check the status of sent messages?

If the text message was successfully delivered, you will see a green tick icon next to it. Pending texts have a plane icon, and failed deliveries are displayed with a red symbol.

Can I insert SMS templates and tags in the SMS messaging service?

Of course! You can insert SMS templates or tags from the bottom right side of the screen (underneath the Send button) to save time.

Can I filter my text messages in the SMS chat?

The two-way SMS chat allows you to filter through your messages by date or by keyword. You can also browse for specific conversations using the search box above your contact list.

What other features does the two-way SMS chat tool have?

The SMS chat tool allows you to turn sound notifications on and off. You can also download your conversation history, add numbers to your contact lists or close a chat using the wheel icon on the right side of the screen.