Two-Way Conversations with SMS Chat
Deliver quick responses to urgent questions with our two-way SMS chat panel.
Deliver quick responses to urgent questions with our two-way SMS chat panel.
Never miss an important message with sound alerts for new texts.
Search SMS chat logs if you need to find old messages with info.
Activate optional email alerts about new inbound text messages.
Our online SMS chat lets you manage inbound text messages at the click of a mouse.
Our SMS chat enables you to instantly deal with your customers’ queries and support issues as they text them in.
Got a team of employees who regularly work in the field? Use our SMS chat to keep up to date with what they’re doing and give them relevant updates.
Never write the same message ten or hundreds of times. Quickly create a template and send the same message again and again.
The delivery status of every online text message is kept up to date; use SMS reporting to analyse and improve your SMS communications.
Here is how our customers have improved their businesses with our text messaging service.
Managing Director
“QiQ has used TextMagic for over a year now and we love this service. It is flexible in how we send and receive messages and it is cost-effective."
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VP of Ops & Technology
“TextMagic provided a reliable, professional and powerful way to send SMS for our urgent medical services organization."
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Director
“After looking into a variety of texting services we chose TextMagic because of the variety of features it offers along with the price.”
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Convener
“We found that TextMagic´s text messaging service is a valuable tool to increase our donation income.”
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Office Controller
“TextMagic allowed us to send and receive information to drivers and engineers all from one set point. It's much easier than different members of the office staff sending instructions on their mobiles and then when they leave the office we do not have a data trail.”
Read case studyBelieve it or not, most customers actually want to communicate with companies. The great thing about two-way SMS is the fact that you can actively engage with your prospects and customers. Here are a few ways in which you can benefit from two-way texting:
No delays or interruptions. All your texts will be delivered instantly, thus allowing you to follow up in a timely manner.
Two-way SMS services make it easier for companies to provide convenient and personal customer support.
Two-way SMS chat makes it easier for customers to communicate. You can follow up a delivery status text with a product review request because the recipient will know what you are talking about.
Text messaging is a two-way street. The TextMagic SMS Chat is designed to improve customer engagement.
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You will have full access to all features during your TextMagic free trial. No credit card details are required.
We provide you with 0.4 credit (and a dedicated number only in the USA and Canada for one month FREE). You can test the service for a maximum 30 days.
You can test sending SMS globally, as long as you have credit left.
Most business people view SMS messages as singular messages, but most modern smart-phones now display texts as conversations. This gives companies new opportunities to reach out and engage with their customers and employees.
Two-way text messaging can be extremely effective in organising SMS marketing campaigns, encouraging prospects to take action, obtaining reviews and increasing engagement.
Here’s how you can use our two-way SMS chat feature:
Step #1: Log in to your TextMagic account or sign up for a new account. Navigate to SMS Chat.
Step #2: All your two-way SMS chats will be displayed in the dashboard. You can open a new chat by clicking on the New Chat button on the upper left side of the screen. Type in a number or choose a name from your contact list. Click Start.
Step #3: If you want to continue an older conversation, you can do so by simply clicking on the contact’s name. All your text messages are safely stored in the two-way SMS chat tool.
If the text message was successfully delivered, you will see a green tick icon next to it. Pending texts have a plane icon, and failed deliveries are displayed with a red symbol.
Of course! You can insert SMS templates or tags from the bottom right side of the screen (underneath the Send button) to save time.
The two-way SMS chat allows you to filter through your messages by date or by keyword. You can also browse for specific conversations using the search box above your contact list.
The SMS chat tool allows you to turn sound notifications on and off. You can also download your conversation history, add numbers to your contact lists or close a chat using the wheel icon on the right side of the screen.
See what our customers are saying about TextMagic's business text messaging services.
SEAN Whelan
Managing Director
“I would recommend TextMagic solution to businesses who supply services like plumbers, electrician, pest control, couriers parts delivery. Anyone who supplies a service needs this solution to improve productivity.”
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