Chat with site visitors when they need you

Add our omnichannel chat widget to your website and respond instantly through live chat, email, calls, WhatsApp or SMS. Never miss an opportunity - even when you're busy.

Chat features to manage customer conversations

Give visitors quick answers through their preferred channel. These features help your team stay organized, capture more leads, and deliver better service.

  • Connected messaging hubManage all customer conversations from one screen.
  • Real-time messagingRespond instantly and on every channel to customer needs.
  • Visitor insightsKnow who you're talking to before they reach out.
  • Chat ratings & feedbackMeasure and improve customer satisfaction from the chat widget.
  • Custom targeting optionsChoose how, when, and where you want your widget to appear.
  • Powerful automations Save time with AI responses and messaging templates.
  • Custom brandingMatch your website's look with user-friendly design options.
  • Security and privacyTextmagic is GDPR-compliant & SOC2 certified.
  • Customizable widgetPlace and style your chat widget exactly how you want.
  • Rich media supportShare files, images, and links directly from the chat interface.
CHannels

One simple inbox
for all your channels

Make customer conversations effortless with our unified inbox. Manage all your communication channels in one place – from the first hello to lasting loyalty.

Supported communication channels
Live chat
Available
Email
Available
Texting
Available
Voice calls
Available
WhatsApp
WhatsApp
Available
Messenger
Messenger
Coming soon
Instagram
Instagram
Coming soon
Telegram
Telegram
Coming soon

Essential tools to make every conversation easier

Give your team everything they need to deliver exceptional customer experiences. Our intuitive features help you understand, respond, and delight customers at every step.
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Live typing preview

Peek at what people are typing before they hit send. It lets you prepare answers faster.

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Customizable widget

Make the widget look like it's a part of your site. You can change colors, texts and fully adjust it.

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Pre-chat surveys

Ask visitors relevant questions before they start chatting. It will give you the needed context.

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Satisfaction score

Find out how happy people are with your support. Be aware what's working and what's not.

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Targeting controls

Decide where, when, and who sees your chat widget with page, schedule, and location targeting.

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Viewed page history

See which pages visitors looked at before starting a chat to better understand their interests.

Coming soon

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Chat AI assistant

Deliver fast and precise responses to customers’ questions with the generative AI bot help.

Coming soon

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Pre-saved replies

Use ready-made responses for common questions to save time and improve response speed.

Coming soon

Setting up your first chat widget with Textmagic

Start connecting with website visitors right away. Our simple setup process gets you from signup to your first customer conversation in just a few steps.
1
Create a free Textmagic account

Sign up for free to access all our features. No credit card required. The chat widget is free to use. We'll let you know if any charges are introduced.

2
Set up your team inbox

Invite team members to handle conversations. Assign roles and collaborate on chats in real-time.

3
Embed the chat widget on your site

Customize the chat widget to match your brand and install it on your website with just a few clicks.

4
Start engaging customers

Connect with customers through live chat, SMS, email, WhatsApp, or calls - all from one inbox. Never miss an opportunity to help.

Explore contact center articles and guides

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Frequently asked questions

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Why use the Textmagic chat widget?

The Textmagic chat widget is a powerful tool that can improve your website functionality in several key ways:

  • Expand communication channels: The omnichannel widget lets your website visitors connect with you through various channels, including SMS, WhatsApp, email, calls, and live chat —whatever works best for them.
  • Improve real-time interaction: The chat widget allows customers to easily contact you directly from your website using any device. This allows you to respond quickly to their needs, making them feel heard and valued.
  • Simplify lead capturing: The widget collects valuable information from potential leads, helping you to efficiently manage and grow your business.

Without the chat widget, your website would lack essential features and become a one-sided, passive experience where users can only consume content without any means of interaction with your business.

Can I choose which communication channels are available on my chat widget?

Yes, you can. In the Channels section in the widget editor, select which channels (email, text message, call, live chat) you want to make available to your visitors. You can also customize each channel’s settings to suit your needs.

To learn more, please read this support article.

How do I target specific audiences with my chat widget?

In the Targeting section, you can define who sees your widget based on criteria like countries, schedule, page URLs, and device types. This ensures that your widget is seen by the most relevant people.

To learn more, please read this support article.

Can I edit the widget after it has been embedded?

Of course! You can return to the widget editor at any time to make changes. After editing, simply save your changes, and they will be applied automatically without needing to re-embed the code.

Can I test how the widget looks before going live?

Yes, after setting up your widget, you can click on the "View Test Page" button in the Embed Code section. This lets you preview how the widget will appear on your website and make any necessary adjustments before it goes live.

To learn more, please read this support article.

How do I embed the web widget into my website?

To embed the widget, go to the Embed Code section, copy the provided code, and paste it into your website’s HTML before the closing tag. This will activate the widget on your site, making it visible to visitors.