Send text messages from a toll-free number
Send SMS using a verified toll-free number
Texting from a verified, toll-free number creates a strong business identity and ensures reliable SMS delivery to one or thousands of recipients in the U.S. and Canada.
Register your brand and SMS campaign use case to prevent your SMS traffic from being flagged or blocked by the network operators.
You should choose a toll-free number for texting if:
- You wish to send and receive text messages using an 8XX number.
- Your business does NOT have a tax ID (EIN), or you are a sole proprietor.
- Your use case matches one of the 43 categories of toll-free campaigns.
- You plan to send A2P SMS traffic, such as marketing campaigns, alerts, or reminders.
- You plan to send messages to the USA and Canada using the same number.
- You want to ensure delivery by whitelisting SMS traffic with the U.S. and Canadian messaging aggregators.
How to get started with toll-free texting
Create an account & buy credit
Get a toll-free number
Register your brand
Register your campaign
What information is required for a toll-free verification?
When filling out the toll-free verification form, you must provide the following information:
- Your organization’s legal name, address, and contact details
- Your organization type
- Your website address
- A description of each SMS campaign
- Sample text messages for each campaign
- Description of the opt-in, opt-out, and help flows
Prohibited toll-free texting use cases
Toll-free texting FAQ
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Why do I need to complete a toll-free number verification?
Toll-free verification is a new, industry-wide requirement when sending texts to the U.S. or Canada. Upon successful completion, your traffic will be tagged as verified by the toll-free messaging aggregator. The industry is moving to 100% registered messaging traffic to fight spam and fraud.
TToll-free verification is mandatory. It cannot be skipped. Getting your toll-free number verified will smooth the delivery of your messages.
How long does it take to get started with toll-free texting?
Once you have submitted your application for toll-free verification using the Textmagic self-service web app, the Textmagic team will review the completed form and forward it to the messaging aggregator within one business day.
The approval process can take up to 5 weeks. Textmagic cannot expedite the process because the approval is handled by an external toll-free messaging aggregator.
Will I be notified of the status of my application for toll-free verification?
Our team will send you an email as soon as there is news about the status of your application. In the meantime, please check the toll-free verification overview page for status updates.
What are the costs for toll-free verification?
The verification process itself is free. A toll-free number costs $10 per month. To learn more about costs, please visit our Pricing page.
What types of toll-free SMS campaigns can I register with Textmagic?
The number one rule is that you send texts only to people who have explicitly opted in to receive texts from your company.
Currently, Textmagic supports the following 43 use cases for toll-free texting.
What is the difference between 10DLC and toll-free numbers?
Here are the key differences between a 10DLC and a toll-free number:
10DLC numbers10-digit local U.S. numbers are approved by the mobile network operators for sending texts.
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Toll-free numbers8XX prefix numbers for the U.S. and Canada are verified by the messaging aggregator for sending texts.
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What happens if I don't complete toll-free verification?
The industry is moving to 100% registered messaging traffic to fight spam and fraud. Registration is mandatory. It cannot be skipped. Non-compliance will lead to blocked traffic, significant fines, and a loss of service.
U.S. carriers, the messaging aggregator, and Textmagic can suspend or block any SMS campaigns that do not comply with regulations. No refunds are issued if a brand or campaign is blocked.
Can I transfer my existing toll-free verification to Textmagic?
Unfortunately, that is not possible. Textmagic does not support the porting of existing toll-free verification forms from other suppliers.
