Send SMS surveys and collect feedback

Improve the customer experience and get valuable feedback on your services instantly and from any audience with our easy-to-use yet powerful SMS survey tool.
mobile app
Quick setup and send
Use our predefined SMS survey templates and flows to configure auto-responder polls super-fast.
Schedule SMS surveys
Forward your text surveys whenever you want. Receive more feedback with scheduled texts.
View analytics and export results
Carefully analyze received feedback using SMS survey analytics or export the replies.

Find out more about your audience with SMS surveys

Our SMS survey tool is designed to easily fit your existing workflows and processes.
Save time with templates
Choose from six pre-defined templates, including customer feedback, team performance, and brand awareness templates.
Analyze SMS survey responses
Check the deliverability, responses, and performance of your text survey directly from the Textmagic dashboard.
Personalize your SMS survey
Keep your text survey personal by adding merge fields, attaching files, or utilizing pre-defined SMS templates for your questions.
Create a response for every situation
Our SMS survey flow provides full control over the process. Generate different responses for essential keywords and to control the user flow.
Preview and test your flow
Easily complete your created SMS survey yourself using our preview tool to find any typos or mistakes and to improve your reply rates.
Use SMS survey flow templates
We have created several templates that can be used in all business areas and that you can utilize to speed up your survey flow creation.

Benefits of using SMS surveys to gather feedback

Text messaging has a huge reach, which means you can reach a wider audience than with other channels.
Get more feedback with SMS
Statistics show that people are more likely to respond to SMS than to the email or online messaging. Texts have a 98% open rate and a 209% higher response rate.
Engage your audience
Clients want to be valued. It is a good way to make them feel important by directly involving them in your decisions. SMS survey is efficient in engaging audiences.
Analyze text survey results
Check individual replies to your text surveys directly from the dashboard or evaluate overall performance using our comprehensive analytics tool.
Improve employee performance
SMS surveys are a great way to get feedback, not only from customers but also from your employees. Create employee SMS surveys using our templates.

Learn how businesses like yours use Textmagic

Here is how the Textmagic business texting platform is helping businesses daily to grow their revenue and improve their productivity.

Frequently asked questions

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How do I configure an SMS survey?

You can configure your first text survey very easily, in fact, you can do it in less than three minutes. Here’s how:

Step 1: Log in to your Textmagic account or sign up for a free 30-day trial.

Step 2: Activate a dedicated number for your SMS survey. You cannot send surveys without having at least one active number.

Step 3: From your Textmagic dashboard, navigate to Services -> SMS surveys. Click on “Create a new survey.” Name your survey and click “Create Survey.”

The software will redirect you to the survey flow. Customize the questions as you see fit. Here are a few pointers:

  • Click the small gear symbol to edit or delete a question.
  • You can add multiple responses to the first question. These replies will be triggered by specific keywords.
  • Use merge fields/tags to make your responses feel more personal.
  • Add files or use predefined templates for your survey questions.
  • Add a delay to your questions if you want to extend the survey for multiple days, hours, or minutes.

Now that your survey is complete, you can send it out immediately by clicking “Send survey” or schedule it for later with “Schedule survey.”

Select your recipients. You can add numbers manually or send to a specific list.

For more details on how to send SMS surveys, please check out our tutorial.

Why do I need a dedicated number to run text surveys?

Dedicated numbers allow you to have two-way conversations with your contacts. Without one, you would not be able to receive replies to your surveys. You can rent a dedicated number for a monthly recurring fee.

How can I cancel an SMS survey?

Canceling a text survey is easy. From your dashboard, navigate to Services -> SMS surveys, select your active survey, and click on “Cancel survey.”

Please note that any questions that have already been sent cannot be undone and their cost will be deducted from your balance. Furthermore, late survey replies may also come in, but they will not trigger new responses.

Can I save my survey results for later?

Of course! Text survey results can be downloaded locally at any time by clicking the Download results button on your Textmagic dashboard. You can also check replies individually from the “Replies” tab or check overall performance from the “Analytics” tab.