Send SMS Surveys and Collect Feedback
Improve the customer experience and get valuable feedback on your services instantly and from any audience with
our easy-to-use yet powerful SMS survey tool.
Improve the customer experience and get valuable feedback on your services instantly and from any audience with
our easy-to-use yet powerful SMS survey tool.
Use our predefined SMS survey templates and flows to configure auto-responder polls super-fast.
Forward your text surveys whenever you want. Receive more feedback with scheduled texts.
Carefully analyze received feedback using SMS survey analytics or export the replies.
Our SMS survey tool is designed to easily fit your existing workflows and processes.
Choose from six pre-defined templates, including customer feedback, team performance, and brand awareness templates.
Check the deliverability, responses, and performance of your text survey directly from the TextMagic dashboard.
Keep your text survey personal by adding merge fields, attaching files, or utilizing pre-defined SMS templates for your questions.
Our SMS survey flow provides full control over the process. Generate different responses for essential keywords and to control the user flow.
Easily complete your created SMS survey yourself using our preview tool to find any typos or mistakes and to improve your reply rates.
We have created several templates that can be used in all business areas and that you can utilize to speed up your survey flow creation.
Here is how our customers have improved their businesses with our text messaging service.
Managing Director
“QiQ has used TextMagic for over a year now and we love this service. It is flexible in how we send and receive messages and it is cost-effective."
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VP of Ops & Technology
“TextMagic provided a reliable, professional and powerful way to send SMS for our urgent medical services organization."
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Director
“After looking into a variety of texting services we chose TextMagic because of the variety of features it offers along with the price.”
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Convener
“We found that TextMagic´s text messaging service is a valuable tool to increase our donation income.”
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Office Controller
“TextMagic allowed us to send and receive information to drivers and engineers all from one set point. It's much easier than different members of the office staff sending instructions on their mobiles and then when they leave the office we do not have a data trail.”
Read case studyText messaging has a huge reach, which means you can reach a wider audience than with other channels.
Statistics show that people are more likely to respond to SMS than to the email or online messaging. Texts have a 98% open rate and a 209% higher response rate.
Clients want to be valued. It is a good way to make them feel important by directly involving them in your decisions. SMS survey is efficient in engaging audiences.
Check individual replies to your text surveys directly from the dashboard or evaluate overall performance using our comprehensive analytics tool.
SMS surveys are a great way to get feedback, not only from customers but also from your employees. Create employee SMS surveys using our templates.
Here you can find some answers to the most commonly asked questions about our SMS Survey tool.
You will have full access to all features during your TextMagic free trial. No credit card details are required.
We provide you with 0.4 credit (and a dedicated number only in the USA and Canada for one month FREE). You can test the service for a maximum 30 days.
You can test sending SMS globally, as long as you have credit left.
You can configure your first text survey very easily, in fact, you can do it in less than three minutes. Here’s how:
Step 1: Log in to your TextMagic account or sign up for a free 30-day trial.
Step 2: Activate a dedicated number for your SMS survey. You cannot send surveys without having at least one active number.
Step 3: From your TextMagic dashboard, navigate to Services -> SMS surveys. Click on “Create a new survey.” Name your survey and click “Create Survey.”
The software will redirect you to the survey flow. Customize the questions as you see fit. Here are a few pointers:
Now that your survey is complete, you can send it out immediately by clicking “Send survey” or schedule it for later with “Schedule survey.”
Select your recipients. You can add numbers manually or send to a specific list.
For more details on how to send SMS surveys, please check out our tutorial.
Dedicated numbers allow you to have two-way conversations with your contacts. Without one, you would not be able to receive replies to your surveys. You can rent a dedicated number for a monthly recurring fee.
Canceling a text survey is easy. From your dashboard, navigate to Services -> SMS surveys, select your active survey, and click on “Cancel survey.”
Please note that any questions that have already been sent cannot be undone and their cost will be deducted from your balance. Furthermore, late survey replies may also come in, but they will not trigger new responses.
Of course! Text survey results can be downloaded locally at any time by clicking the Download results button on your TextMagic dashboard. You can also check replies individually from the “Replies” tab or check overall performance from the “Analytics” tab.
See what our customers are saying about TextMagic's business text messaging services.
SEAN Whelan
Managing Director
“I would recommend TextMagic solution to businesses who supply services like plumbers, electrician, pest control, couriers parts delivery. Anyone who supplies a service needs this solution to improve productivity.”
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