Voice Call Forwarding
Connect your TextMagic number to any landline or mobile number so that potential customers
can call you in response to your text message with a single click.
Connect your TextMagic number to any landline or mobile number so that potential customers
can call you in response to your text message with a single click.
Forwarding your voice calls is made simple.
Give your customers the option to call you back.
Set up audio messages to welcome your customer.
Maximise the value of your text messages and improve your customer service by making yourself available to customers who want to call you back.
Your recipient receives a text or voice message from your TextMagic number.
Your recipient dials the TextMagic number displayed as the sender of the text message.
The call is received by TextMagic and diverted to your mobile or landline to any location worldwide.
You can set your own number, either landline or mobile, to receive calls from your clients, suppliers, partners and staff.
With a dedicated number for your business, you will be able to receive text messages and phone calls from anyone without having to text them first.
Instead of boring dialing tones, use custom audio to welcome your customer and tell them who is going to pick up the phone.
The history of all your forwarded calls and sent text messages is recorded in your account, so you can measure conversion rates and satisfaction levels.
Here is how our customers have improved their businesses with our text messaging service.
Managing Director
“QiQ has used TextMagic for over a year now and we love this service. It is flexible in how we send and receive messages and it is cost-effective."
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VP of Ops & Technology
“TextMagic provided a reliable, professional and powerful way to send SMS for our urgent medical services organization."
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Director
“After looking into a variety of texting services we chose TextMagic because of the variety of features it offers along with the price.”
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Convener
“We found that TextMagic´s text messaging service is a valuable tool to increase our donation income.”
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Office Controller
“TextMagic allowed us to send and receive information to drivers and engineers all from one set point. It's much easier than different members of the office staff sending instructions on their mobiles and then when they leave the office we do not have a data trail.”
Read case studyGet your local number in the country of your business.
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Voice call forwarding has many advantages that will help you improve business processes. Let’s take a closer look at them:
Calls can be forwarded to a personal number, thus making it possible for customers to reach you at any given time when it is really needed.
Voice call forwarding makes it easier for new businesses to expand their perceived presence, in a time when they must be available around the clock for their ventures to take off.
Call forwarding systems will give clients the extra assurance that their communication will be received and resolved in a timely manner.
Some customers will prefer to reply to your texts by calling. Voice call forwarding makes it easier for them to reach out to you.
Setting up and using voice call forwarding through the TextMagic SMS platform is easy.
Still, if you have any concerns, you should take a look at our list of frequently asked questions:
You will have full access to all features during your TextMagic free trial. No credit card details are required.
We provide you with 0.4 credit (and a dedicated number only in the USA and Canada for one month FREE). You can test the service for a maximum 30 days.
You can test sending SMS globally, as long as you have credit left.
You should make use of virtual number forwarding to keep up with your clients, provide better customer service and ultimately offer subscribers an alternative to text messaging. Here’s how you can quickly set-up voice call forwarding with TextMagic’s SMS gateway:
Step #1: Log in to your existing TextMagic account. If you’re new, simply register for an account. You will have to add credit and purchase a dedicated number before setting up voice call forwarding.
Step #2: Access the Services -> Numbers tab from the TextMagic dashboard. You will see a list of your dedicated numbers. Click the green Activate forwarding button.
Step #3: Set the phone number where you want your inbound calls to be forwarded. The software will automatically calculate your cost per minute. If you want, you can record a personalised audio greeting and add it to your voice call forwarding.
Step #4: Click on the Next button to complete the setup. The inbound number will become active immediately. Click on Finish.
Calls to your dedicated number are automatically forwarded to your personal number if you have completed the virtual number forwarding configuration process.
From the Services -> Numbers tab, click on the wheel icon and Deactivate call forwarding. You should turn off voice call forwarding overnight or during off-hours to ensure that calls are not missed. If you forget to turn off call forwarding, you might miss dozens of calls.
Voice call forwarding costs will be calculated automatically according to the origin of your inbound calls number on a per minute basis. Don’t forget that you will also have to cover the monthly fee for your dedicated number. We recommend activating the auto-recharge feature for simplified billing.
Yes. Navigate to the Services -> Numbers tab and click on the grey wheel icon and Forwarding settings. Make the desired changes and click on Continue.
See what our customers are saying about TextMagic's business text messaging services.
SEAN Whelan
Managing Director
“I would recommend TextMagic solution to businesses who supply services like plumbers, electrician, pest control, couriers parts delivery. Anyone who supplies a service needs this solution to improve productivity.”
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