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How A W Dansey Associates prevented lost business with Textmagic

The Bedfordshire-based internet services provider uses Textmagic to reach clients who rarely use email, integrating SMS into their office workflow for seamless communication.
Hero image
100%
of client texts managed via office system
Lower cost
than mobile-based alternatives

Company:

Dunton, Bedfordshire
United Kingdom
Founded in 1998
2 Employees
E-Commerce and Internet Business

Industry:

E-Commerce and Internet Business

Products used:

Textmagic does everything required: client texts arrive as emails and we can easily respond from a full-sized keyboard. The SMS chat facility is great for keeping track of a conversation in the same way that we do with emails, social media messages etc. Hence nothing is missed.
Alan Dansey
Alan Dansey
Owner

About A W Dansey Associates

Our clients are mostly small businesses and charities. Usually, they are aware of the need to have an internet presence but do not have the time or skills to maintain an effective one.

Our Webmaster service provides them with a “virtual employee” to look after their website and social media under their direction. We can provide everything internet-related: domain names, hosting, online trading, social media, e-newsletters, SEO, promotion, plus copywriting, press releases, and more.

The business challenge

Many of our clients use email rarely or never. For instance, one offers clay pigeon shoots and seldom goes near a computer. Text messages are the most effective communication channel. However, we need everything to be driven from our office computers. Textmagic provides a neat method to integrate emails and texts into one office system.

How Textmagic helped

With Textmagic, all client texts arrive as emails, and the team can respond quickly from a full-sized keyboard. The SMS chat facility keeps conversations organized and prevents anything from being missed.

The results

By deliberately avoiding mobile phones for day-to-day business contact, A W Dansey Associates now interfaces effectively with clients who prefer SMS. “Textmagic is lower cost and perfectly suited to their needs. Without it we would have lost business.”

Textmagic has become a key part of our business offering, enabling us to interact effectively with our clients who prefer to communicate via text.
Alan Dansey
Alan Dansey
Owner

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