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From missed calls to smooth pickups: Alpine Limousine’s Textmagic success

The New Jersey–based transport company uses Textmagic to instantly update passengers and drivers with accurate pickup details, saving time and avoiding missed connections.
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The Textmagic system is great, I wish you could offer better rates such as unlimited text for one price, otherwise great system to use when communicating with staff and customers.
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Ronnie Wachsler
Management

Company:

Maywood, NJ
United States
Founded in 1996
50 Employees

Industry:

Taxi, Buses & Transit Systems

About Alpine Limousine Service

Alpine Limousine has been working closely with clients for nearly two decades to design and implement customized travel solutions that epitomize the most efficient, productive, and cost-effective way to travel. From our New York area corporate headquarters, Alpine has developed an exclusive information-sharing process whereby our staff, using the most sophisticated and innovative advances in travel and business technology, provide singularly responsive local, national, and international chauffeured and related travel services to longstanding individual and corporate clients.

The business challenge

We needed to contact our clients when drivers are on location, also advising passengers with driver information and correct location for pick up. Calling works well too, but it requires our client to write the information down, which is not always convenient.

How Textmagic helped

Textmagic services helped us to get in touch with our clients and also with our drivers to share detailed information, such as date, time, address, name. With texting we can be sure all information is received correctly.

The results

Textmagic service has helped us to save time. When we send out a message, we just add the the contact from the list instead of typing each number in separately. Also it is all on a big screen, so we can use computer keyboard instead of typing on a cell phone.

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