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How Cataphract improves client response with SMS

Read the full Cataphract success story to find out how SMS has helped the HR and recruitment company reach out to its customers and monitor performance.
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I recommend Textmagic services to any business that is interested in receiving a quick response from their clients.
Barry Clark portrait
Barry Clark
Managing Director

Company:

Totteridge, London
United Kingdom
Founded in 2002
6 Employees

Industry:

HR and Recruiting Services

About Cataphract

The business challenge

The challenge of maintaining quick time contact between our applicants for Criminal Record checks and our Vetted staff is particularly challenging. Email contact is often slow and when you really need a quick response from them, then text messaging is the solution.

How Textmagic helped

Emails sent to clients that need an urgent response are backed up by sending a text message to bring the email to their attention or a request to call us. Text messages sent with Textmagic are embedded in each client’s electronic file which gives us a complete audit trail of messages sent and responded to. Clients respond quicker to text than they do to email.

The results

Use of Textmagic has saved us considerable time by ensuring that clients respond in a timely manner to requests for information that affects their work, licences and potentially their career.

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