See how D & D Consultants keeps clients updated with text message alerts

A small UK mortgage brokerage uses Textmagic to keep clients fully up to date during applications, reducing inbound calls and improving time management.

Textmagic helps us to provide a more efficient service to our clients, at the same time as improving efficiency for us with our time management.

David Nicholson

Director

Company:

Bedford, Beds

United Kingdom

Founded in 1986

1 Employees

Industry:

Lending and Mortgage

Products used:

Email to SMS

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About D & D Consultants Ltd

Mortgage Brokers is a small company trying to offer the very best personal service to our clients. We want our clients to feel confident that they will be kept fully up to date with the progress of their case at all times.

The business challenge

We want to keep clients fully up to date without disturbing them unnecessarily. Regular short text message updates are well received during the processing of applications and give clients peace of mind, while reducing the number of inbound calls.

How Textmagic helped

Textmagic allows us to keep clients up to date with regular short messages that do not disturb them. It also means that this can be achieved with any responses arriving by email. As office based brokers who do not wish to use mobile phones for business communications, this is a perfect solution.

The results

We have had favourable comment about the “efficiency” of contacting clients this way, and it does reduce the necessity for clients to call us so often. It also reduces the time involved in updating clients and therefore allows us more efficient time management. We can therefore deal with more business cases as the time involved in communication on each case is reduced.

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