ExamOne reduces missed appointments with text message reminders

ExamOne uses Textmagic to send patients timely SMS reminders, reduce no-shows, and improve efficiency in the exam process.

Textmagic has helped decrease the number of missed appointments. Thanks to the reminders, fewer patients forget their appointment. It is an affordable way of communicating that our patients like.

Eric Grisham

Manager

Company:

Lenexa, Kansas

United States

Founded in 1972

1,500+ Employees

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Industry:

Healthcare

Products used:

Scheduled SMS

Two-way text messaging

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About ExamOne

ExamOne, a Quest Diagnostics company, provides risk assessment services for the life insurance industry as well as paramedical exams for applicants. With a nationwide network and decades of experience, they focus on improving the applicant experience while helping insurers make informed decisions.

The business challenge

ExamOne faced a high number of missed appointments. Phone call reminders were often ignored, and many applicants preferred not to answer unknown numbers.

How Textmagic helped

By using Textmagic, ExamOne was able to send automated SMS reminders to applicants before their appointments. The system also allowed two-way communication so applicants could confirm, cancel, or reschedule easily.

The results

Missed appointments decreased significantly. Applicants appreciated the convenience of SMS reminders, and staff saved valuable time by reducing the need for manual follow-up calls.

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