CASE STUDY • Accounting and Tax Preparation

QiQ overcomes logistical constraints with text messaging

Read how the hybrid mail and web hosting company was able to improve communication with its global client base through intelligent texting.

QiQ has used Textmagic for over a year now and we love this service. It is flexible in how we send and receive messages and it is cost-effective.

Peter Harris

Managing Director

Company:

Terrigal, NSW

Australia

Founded in 1998

5 Employees

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Industry:

Business services

Products used:

SMS chat

SMS gateway API

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About QiQ Communications PTY LTD

QiQ offers two main services, web hosting and hybrid mail. Hybrid mail involves printing and posting letters for customers from a network of around 30 worldwide locations. Letters get to the intended recipient quicker and cheaper than traditional airmail.

The business challenge

With a global client base time zones and other logistical constraints mean we are not always able to reach customers via phone call. We decided to invest in using text messaging particularly for times where out dated email addresses were held for clients.

How Textmagic helped

By using Textmagic the entire QiQ team now has access to an easy-to-use and cost-effective texting solution. We can send texts directly from the web interface or via our support system ensuring all the QiQ team can view correspondence with our clients.

The results

Since using Textmagic we have been able to communicate very promptly with clients via their mobile number even when we have had an out-of-date email address in our records. Textmagic is an easy-to-use SMS solution with an impressive web interface.

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