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WellSpace boosts communication efficiency with CPaaS integration

Find out how centralized text messaging streamlined therapist communication and improved membership management.
WellSpace case study
The CPaaS integration provided the perfect solution. Although some setup was involved, the overall process was smooth, and our unified number started working quickly. Now, all therapist communications are directed to one number, centralizing our communication effectively.
Vince Williams
Vince Williams
Practitioner Advocate

Company:

Vancouver
United States
2-10 Employees
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Industry:

Beauty & wellness

Products used:

BYOC
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About WellSpace

WellSpace is a managed retail unit that offers split rentals to massage therapists and wellness practitioners. As an automated building with no staff or direct communication, our communication platforms are crucial in addressing the needs of the therapists and managing their memberships or building-related updates.

Initially, we relied on email for all communications but found it too clunky and unreliable. Switching to text messaging proved to be more effective, interactive, and consistent in reaching our audience.

The business challenge

When designing our business, our goal was to create flexible, pre-furnished spaces that therapists could use only when they had clients. With multiple bays and over 20 therapists in a single space, we needed a robust communication platform that allowed minimal interference but high usage. After deciding on text messaging, we wanted to avoid giving out our personal numbers. We initially used Textmagic, but having a separate Twilio number for sales led to confusion among therapists about which number to use.

How Textmagic helped

The CPaaS integration provided the perfect solution. Although some setup was involved, the overall process was smooth, and our unified number started working quickly. Now, all therapist communications are directed to one number, centralizing our communication effectively.

The results

Since implementing Textmagic’s CPaaS platform, we have streamlined our communication process. The addition of new features and the commitment to customer service have made our experience very positive. I have recommended Textmagic to friends, helping them set up their numbers, and they are also enjoying the benefits. I believe Textmagic is an indispensable tool for any company utilizing text for marketing.

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Real Estate Investment and Development
Managing every client conversation in one place helped Hartfelt stay responsive and shorten deal timelines by days.
Read the case study
Hardware and Building Material Dealers
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