Trusted by 30,000 businesses every month

Free shared inbox with no seat fees, no contact caps, or message limits

Your team sees every conversation, replies in real time, and never pays per seat.
Works across SMS, WhatsApp, email, and more.

No credit card required • Get free credit for testing

Capterra
4.6 / 5
G2
4.3 / 5
GetApp
4.6 / 5
Software Advice
4.6 / 5

Why overpay for shared conversations?

Most platforms charge you per user. Or limit your contacts. We don't.
Textmagic gives you unlimited seats, contacts, and conversations.
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"Great service, easy to use."
Daryl Sensenig - Sales Manager
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“Very inexpensive and doesn't require any contracts”
Ray M. - Research assistant
Textmagic
Tidio
Intercom
Freshworks
Message & store unlimited contacts
Limited
Limited
Limited
Add your whole team for free
Limited
Shared inbox across SMS, email & more
Limited
Only pay for what you send
Dedicated business numbers
from $10/mo
Free Facebook, Instagram & WhatsApp replies
Free AI reply assistant
Limited
Message & store unlimited contacts
Textmagic
Tidio
Limited
Intercom
Limited
Freshworks
Limited
Add your whole team for free
Textmagic
Tidio
Limited
Intercom
Freshworks
Shared inbox across SMS, email & more
Textmagic
Tidio
Intercom
Freshworks
Limited
Only pay for what you send
Textmagic
Tidio
Intercom
Freshworks
Dedicated business numbers
Textmagic
from $10/mo
Tidio
Intercom
Freshworks
Free Facebook, Instagram & WhatsApp replies
Textmagic
Tidio
Intercom
Freshworks
Free AI reply assistant
Textmagic
Tidio
Intercom
Limited
Freshworks
Avatar of Ray M.
“Very inexpensive and doesn't require any contracts”
Ray M. - Research assistant

Messaging features that grow your reach, not your costs

From shared inbox to verified numbers, every detail is built to help you reply better together.
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Free unlimited contacts

No caps. No contact tiers. Store and message as many contacts as you need.

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Unlimited conversations

See and reply to messages across email, SMS, and more, as a team and from one view.

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Free unlimited user seats

Everyone sees the same messages, contacts, and context, so nothing gets missed. Ever.

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Free branded chat

Add a free chat widget to your website, link your channels, and turn visitors into conversations.

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Seamless setup

Connect your channels in minutes with guided flows, tutorials, and expert support.

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AI-powered replies

Provide fast responses and summarize conversations with generative AI help.

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Contact segments

Organize customers by activity, intent, or tags to personalize replies at scale.

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Compliant business numbers

Register and verify your 10DLC or toll-free number with guided flows and expert support.

  • REPLY ASSISTANT

Point AI:
Never write
the same reply twice

Upload your FAQs, guides, and templates. Point AI suggests replies in real time so your team never starts from scratch.
Point AI in Textmagic
Channels

Collaborate on replies across SMS, email, chat & more

Every message in one place. Every teammate on the same page.

  • Assign chats to teammatesRoute incoming messages to teammates so the right person responds every time.
  • Tag conversations and add notesFilter chats by tags, channel, or more. Keep context with internal notes.
  • See every past interactionAccess past interactions, channel history, tasks, and notes right in the sidebar or the contact details page.
  • Use templates and dynamic fieldsCreate templates once, then use dynamic fields to automatically add personal details to every message.
  • Summarize and reply with AIPoint AI scans your uploaded docs to draft replies and condense long threads into quick summaries.
  • Add unlimited email inboxesConnect your business domain and create unlimited senders to manage email alongside other channels.
Supported communication channels
Live chat
Available
WhatsApp
Available
Email
Available
Facebook
Available
SMS
Available
Instagram
Available
Voice calls
Available
BYOC
Available

Add everyone and stay in control

Add as many users as you need without extra cost or complexity. Control access, stay coordinated, and move faster together.
Invite your whole team, free
Invite 1, 10, or 10,000 teammates. Everyone joins with full access, no extra cost or complexity.
Set simple roles that work
Set roles as user or admin. Control visibility and permissions to fit your workflow.
Work from the same contact list
Keep everyone on the same page with a shared database and synced contact data.
Your data, secure from day one
SOC 2 and GDPR compliant by default, with security and privacy controls built in.

Frequently asked questions

Haven’t found what you were looking for? Contact us now

Can my whole team use Textmagic for free?

Yes! You can invite unlimited teammates to your Textmagic account at no additional cost.

  • Adding users is completely free; you only pay for messages sent or received through the platform.
  • Each user has a secure individual login with adjustable role-based permissions for tracking and access control.
  • Bottom line: You can scale your team at zero cost for access. Only the actual usage (messages) incurs charges.
How fast can I set up Textmagic?

You can start using Textmagic the same day you sign up.

  • Web app & inbox: Setup is instant and requires no coding.
  • Email: Available right after verifying your domain (guide). We recommend starting with 500/day for best deliverability.
  • SMS (US & Canada): Choose a 10DLC or toll-free number and complete verification. Approval typically takes up to 7 business days. We provide guided flows, compliance templates, and expert support to get you started. You can start sending texts as soon as your numbers are approved.
  • SMS (UK, AU, other countries): Send right away using a virtual number or Sender ID (approvals may apply). If you bring your own number, you can start immediately.
  • Other channels (WhatsApp, Facebook, etc.): Ready to use as soon as you connect your accounts (WhatsApp, Facebook, Instagram).
What is Point AI, and how does it work?

Point AI is Textmagic’s AI-powered assistant designed to simplify support by suggesting reply drafts based on your own documentation (PDFs, website links, policy guides, internal knowledge bases).

How it works:

  • Upload your trusted resources: Add documents (e.g., PDFs or Word files) or website links into Point AI. You can add, remove, or update sources anytime. Point AI will sync automatically to reflect the changes.
  • Point AI syncs and analyzes the content to create an indexed knowledge base that powers its responses.
  • Highlight the text you want to analyze in Textmagic Messenger and Point AI will generate a reply using only your uploaded sources.
  • Validate and edit before sending, ensuring accuracy and brand alignment.

Point AI is included with your Textmagic account at no extra cost. You only pay for the messages you send.

What’s actually free with Textmagic?

A lot more than you’d expect. Here’s what you get without paying extra:

  • Unlimited seats & contacts: Add your whole team and entire database. No per-seat fees, no contact caps.
  • Trial number included: In the US, CA, UK, and AU, you get a free dedicated number for one month.
  • Inbound SMS & social messages are free: Customer replies never cost you anything. Messaging via WhatsApp, Facebook, or Instagram is also free, but you need to reply within the 24-hour reply window.
  • Bulk contact uploads: Import as many contacts as you like. No file size or format limits.
  • Free trial credits: We even give you 0.5 credits to test SMS, email, and chat right away.
  • Full feature access forever: Use shared inbox, scheduling, templates, analytics, integrations, and more with no restrictions.

After your trial, you only pay for outbound usage (like SMS sends or email volume) and a monthly fee for your dedicated number subscription. Everything else (seats, contacts, collaboration, features) stays free.

What do I pay for with Textmagic?

You only pay for outbound usage (like SMS sends or email volume) and a monthly fee for your dedicated number. Everything else stays free.

  • Outbound SMS & email: Messaging rates vary by country. In the United States, SMS starts at 4.9¢ per message (up to 160 characters). Longer texts may be split into multiple parts, and pricing is calculated in real time. Email campaigns cost 0.6¢ per email.
    • Example: sending 1,000 emails + 1,000 texts = $55.
    • Use our Pricing Calculator to estimate your campaign costs before comitting.
  • Virtual numbers & Sender IDs: 10DLC and toll free numbers are $10/month. 10DLC numbers also have an extra fee of $10/month for brand and campaign registration. Your first dedicated number is free for one month. Sender IDs are also available in Australia, Untied Kingdom, Ireland, Germany, Switzerland, and the majority of EU countries.
  • Additional services: Email/phone number lookups, validations, and voice calling are pay-as-you-go at low per‑unit rates.
What is a dedicated number and why do I need it?

What is a dedicated number and why do I need it?

A dedicated number is required to send SMS from your account and receive replies. It’s exclusive to your workspace, so all incoming and outgoing messages stay linked to your team.

In the US & Canada, you’ll need to choose either a 10DLC number or a toll-free number. Both must be verified before you can start sending texts. Verification is required by carriers to ensure compliance and protect your deliverability. Approval usually takes up to 7 business days, and we provide guided flows with expert support to make the process simple.

You can also use an Alphanumeric Sender ID (your business name shown as the sender) for outbound-only messaging. Replies are not supported with a Sender ID. This is a paid feature available only in select countries, including Australia, the United Kingdom, Ireland, Germany, Switzerland, and most EU countries.

The first month of your dedicated number is free in select countries during your trial. After that, the monthly number fee is deducted from your prepaid balance. If unpaid, the number will be released.

How do social and WhatsApp channels work?

Textmagic routes inbound messages from WhatsApp, Facebook Messenger, and Instagram DM straight into your unified Messenger inbox—alongside SMS, email, and chat widget conversations.

  • Reply window rules: For WhatsApp, Facebook, and Instagram, you can respond within 24 hours of the customer’s message. If the window closes, follow up via SMS or email.
  • Rich, fast replies: Send images, docs, emojis, and personalized details. AI-powered suggestions help you respond faster without losing accuracy.
  • Simple setup: Connect WhatsApp Business, your Facebook Page, or Instagram Business account in minutes.
  • Omnichannel widget included: Let website visitors message you via WhatsApp, SMS, email, or even call, with all replies landing in the same inbox.

All linked channels will instantly route inbound messages into Messenger for you to view and reply from one dashboard.

How does the Textmagic omnichannel widget work?

The Textmagic chat widget gives your website visitors multiple ways to reach you (chat, SMS, email, WhatsApp, phone calls, and Facebook Messenger), all from a single entry point on your site. Every message sent through the widget flows directly into your Textmagic Messenger inbox, so your team can respond in one place without switching between apps.


Setup is simple:

  • Customize: Adjust colors, fonts, and position to match your brand style.
  • Add your channels: Choose the channels you want to be contacted on.
  • Branding: You can remove Textmagic branding on paid plans.
  • Embed: Copy and paste a small code snippet into your website’s HTML.
How long does it take to connect my channels?

The setup with Textmagic is designed to be quick and guided. Most steps happen directly inside the app through in-app onboarding flows.

  • Dedicated numbers & sender ID verification: The request and verification process is handled via a step-by-step flow in your account.
  • Email channel: Connect your business email in just a few clicks. (Textmagic also supports Entri integration for faster email setup.)
  • Social channels (WhatsApp, Facebook, Instagram): Link these through guided connection flows directly in the app.

Most users can complete the initial setup (number selection, sender ID, email, and social channels) in under 15 minutes, depending on verification times.

Over 30,000 businesses use
Textmagic to stay connected

Whether you’re sending campaigns or replying to customers, Textmagic gives your
whole team the tools to move faster, stay aligned, and never miss a message.