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Fort Scott Community College achieves 10× higher response rates
with Textmagic

FSCC modernized student communications with Textmagic SMS, replacing low-engagement email and phone outreach to deliver timely updates that students actually see.
Fort Scott Community College campus
10×
higher response rate than email
1000+
of texts sent each semester

Company:

Fort Scott, Kansas
United States
Founded in 1919
100 Employees
Visit website

Industry:

Education

Products used:

Mass texting
SMS scheduling
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Ease of use is our top priority. Each school year, we aim to support 150 students, so we need a simple, efficient way to send our messages. Textmagic makes this easy—especially with the templates we were able to create, which further simplify reaching out to our students.
Shelby Wheat avatar
Shelby Wheat
Online Engagement Specialist

About Fort Scott Community College

Fort Scott Community College provides the community and surrounding area with the opportunity to earn college credits both on campus and online.

We offer Associates Degrees as well as Occupational education and certifications such as an Nursing, EMT, CNA, HVAC, Agricultural Technology, Cosmetology and many more. Please visit our website for more detailed information about the programs and opportunities here at FSCC.

The business challenge

We were trying to figure out a way to be in contact with our students and be able to keep up with the ones that don’t always come by our office. We also use it to send out reminders for important dates of our events that we host for our students or even remind them when dates are approaching for enrollment/withdrawing from classes.

How Textmagic helped

Textmagic has bridged that gap in our communication capabilities. Yes we still email and make the calls, but the SMS response rate is 10 times higher than email.
From personal experience, if the student doesn’t respond they still read the text. We send out thousands upon thousands of texts each semester.
My favorite thing to use Textmagic for is actually to schedule text messages to go out to our students on their birthday. I always love to see them respond to the messages, it’s a nice touch to let our students know we’re thinking about them.

The results

We have definitely noticed an increase in students responding back and acknowledging reminders now that they come across text messages instead of their email.
It has helped us with resolving financial aid issues, student success issues, attendance issues, and others.

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