CASE STUDY • Real Estate Investment and Development

How Fylde Property improves customer support with text messaging

Read the Fylde Property case study to find out how real estate companies can reduce their time wasted on missed appointments and can improve customer support.

I started using Textmagic to improve the service we can give to our clients and tenants, a way to keep everyone informed and to ensure we are contactable.

Andrew Connell

Owner, operator

Company:

Lytham St. Annes, Lancashire

United Kingdom

Founded in 2001

2 Employees

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Industry:

Real Estate

Products used:

Scheduled SMS

Two-way text messaging

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About Fylde Property

Fylde Property is the perfect choice for selling or letting your property on the Fylde Coast. Not just your usual Estate or Letting Agent we bespoke our services to suit you and assist day, night, evening and weekends. You can count on us for stable advice and support, with our dedicated family run business providing the best service possible.

The business challenge

Covering a wide area of the country we attended viewings where people didn’t turn up, were late or forgot, sending a reminder text enables them to confirm appointments or change it if no longer convenient with no lost hours waiting.

How Textmagic helped

Textmagic service helped us by giving the clients a contact which can be reached in seconds, so much easier to send a text back than to have to log into email or search for the correct contact number.

The results

Less man hours spent attending unnecessary appointments, more people keeping appointments or informing you they are on the way, a better service given to tenants and clients alike. Ability to confirm appointments within minutes of making.

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