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Dental practice slashes no-show rates with Textmagic SMS alerts

Learn how Smiles of Ryde, a dental clinic in Australia, improved patient attendance and reduced no-shows by 30% using Textmagic SMS reminders.
Smiles of Ryde logo
The ability to schedule automated SMS reminders is a game-changer. It saves our staff hours each week and improves patient attendance. Plus, the delivery reports give us confidence that the messages are being received.
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Josine Ferlito
CEO

Company:

Ryde, Australia
Australia
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Industry:

Healthcare

Products used:

Scheduled SMS
Two-way text messaging
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About Smiles of Ryde

Smiles of Ryde is a go-to dental team for families across Ryde, New South Wales. Known for a warm, patient-first approach, the clinic offers a wide range of dental services, from routine checkups to advanced orthodontics. With a focus on timely updates, minimal wait times, and care that actually feels personal, their goal is making dental visits refreshingly easy.

The business challenge

As a busy dental practice, Smiles of Ryde needed a more reliable system for reaching patients on time, especially regarding appointment reminders and last-minute schedule updates. The team was stuck making endless calls and texts, only to watch no-shows slip through their efforts.

How Textmagic helped

Smiles of Ryde chose Textmagic for its automation, ease of use, and reliability. The ability to schedule SMS reminders, personalise messages, and manage communication history from one platform delivered the functionality they’d been missing. The setup was quick and intuitive, plus retaining their number meant zero disruption to ongoing conversations.

The results

Using Textmagic has freed up time and lifted the pressure off the front desk. The practice has seen a 30% drop in missed appointments. Thanks to reminders that feel personal, instead of pushy, everyone enjoys easier scheduling, freed-up staff, and happier patients.

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