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  • AI

Point AI:
Turn your knowledge into instant replies

Upload your documents, connect your knowledge base, and get AI-powered answers so your team is never stuck searching for information.
Try now for free

Teach our AI assistant
exactly how you work

Give your team instant and accurate answers based on your knowledge base. Point AI learns from your documentation.

  • Context-aware responses Point AI responds with the right information, straight from your documents.
  • Multi-language support Assist teams and customers in their preferred language.
  • Instant replies Point AI suggests responses in real-time for quick insertion into conversations.
  • Increased agent efficiency Automates repetitive queries, allowing agents to focus on complex issues.
  • External URLs & files import Train AI using data from uploaded documents or linked websites.
  • Flexible source management Easily update, add, or remove knowledge sources.
  • Real-time synchronization Allows users to manually update resources and access the latest data in AI chats.
  • Verified answers AI responses are based on trusted and approved knowledge sources.
  • AI-powered summaries Convert long documents or threads into easy-to-read summaries.
  • Easy integration Set up Point AI with a few clicks, no code needed.

Why use Point AI in Textmagic?

Point AI enhances your customer communication by generating accurate responses directly from your trusted
resources, all while staying within the Textmagic Messenger interface.
Faster response times
Get AI-powered answers instantly from your knowledge base, reducing wait times and improving customer satisfaction.
Accurate, trusted answers
AI pulls responses only from your uploaded documents and links, ensuring customers always get the right information.
Less manual effort
Automate repetitive inquiries, reduce manual effort, and help agents focus on more complex or high-value interactions.

Boost productivity across departments
with AI-powered responses

Discover how Point AI helps your team provide fast, accurate answers and actionable
insights, tailored to your business needs.
Customer support
Resolve queries faster with AI-powered answers trained on your knowledge base, ensuring consistency and quick resolutions.
Sales teams
Equip your sales reps with quick, precise responses to customer objections or product inquiries, helping them close more deals.
Marketing teams
Provide instant, accurate answers to marketing FAQs, keeping campaigns smooth and prospects informed.
Operations teams
Improve internal communication by providing team members with consistent, verified responses to operational questions.
HR and recruitment
Streamline hiring processes with automated replies to candidate queries and centralized answers for onboarding questions.
Leadership
Access AI-powered insights to support strategic decision-making and empower your team with reliable, on-demand answers.
Try now for free

How to generate an answer using Point AI

Getting started is simple and efficient. Follow these steps to ensure your assistant has the
information it needs to generate accurate and relevant answers:
1
Add a source

Provide a trusted website link or upload files like PDFs and Word documents. Point AI will scan the content to generate replies.

2
Let Point AI process the content

Once added, Point AI syncs and analyzes the data, ensuring your assistant has up-to-date and accurate resources to work with.

3
Ask your question

Type a query in the Textmagic Messenger screen. Point AI will generate a response based on your uploaded content.

4
Validate and send

Review the response to ensure it meets your expectations. Once satisfied, send it directly to your customer or team.