decoration background

How Canyon Creek Dental reduced no-shows with text messaging

Canyon Creek Dental leverages Textmagic to replace missed phone calls with unobtrusive SMS reminders and simple confirm/cancel replies.
Happy dental patients
Textmagic has helped to decrease the number of missed appointments. Thanks to the reminders, less patients forget their appointment. It is an affordable way of communicating that our patients like.
Author photo
Mary Higgins
Owner

Company:

San Antonio, Texas
United States
Founded in 1994
7 Employees
Visit website

Industry:

Healthcare

Products used:

Message scheduling
SMS chat
Try now for free

About Canyon Creek Dental

I have a dental office. We send reminders to patients, and send messages to update insurance, cell phone number, address etc. Our clients all have cell phones and prefer text and email.

The business challenge

People say they never received the reminder phone call or do not ever check voice mail or answering machines at home. The days of the land line are practically gone.

How Textmagic helped

The patients like being reminded by texts. It is unobtrusive and we can text several times and they don’t feel like we are nagging them. They can confirm or cancel easily.

The results

The patients are showing up for their appointments. It is surprising how people have short term memory. They will forget a morning phone call, but the text message stays with them. We can remind them up to an hour before the appointment.

You’ll probably also like:

Consumer Services Other
Jakolof Bay Oyster Co. reduced missed pickups to zero with Textmagic
Read the case study
Real Estate Investment and Development
Managing every client conversation in one place helped Hartfelt stay responsive and shorten deal timelines by days.
Read the case study
Hardware and Building Material Dealers
Discover how a family-owned lumber mill streamlined team updates with a no-fuss text messaging solution.
Read the case study

Try our fully featured business texting platform today

Grow revenue and improve engagement rates by sending personalized, action-driven texts to your customers, staff, and suppliers.

Try now for free View pricing