How Happy Dog Training improved client follow-ups with SMS automation

Happy Dog Training uses Textmagic to automate recurring follow-ups with past clients—building retention and repeat bookings.

Textmagic helps us save time and costs and enables business automation that otherwise would be impossible or require substantial manpower. We have tried other solutions but only Textmagic offered the functionality we were looking for and stood out with their easy-to-use interface and compelling price structure. Thanks to Textmagic staying in touch with our clients became a lot more manageable.

Ralf Weber

Owner

Company:

Corona, CA

United States

Founded in 2013

2 Employees

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Industry:

Consumer services

Products used:

Scheduled SMS follow-ups

Dynamic fields

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About Happy Dog Training LLC

Happy Dog Training is a professional, full-service dog training company offering obedience training, specialty training, dog boarding, board-and-train, and problem resolution. They specialize in resolving aggression and fear in dogs.

The business challenge

Happy Dog Training wanted a way to automate recurring follow-ups with past clients — both to check in on progress and to remind them that the team is always available to help with any future dog-related issues. Since most clients now prefer quick SMS conversations over other channels, the company needed a reliable text messaging solution.

How Textmagic helped

Textmagic made it possible to schedule recurring follow-ups automatically. The team checks in three months after a client’s training is completed and then every six months thereafter. What used to be a time-consuming, manual process is now effortless. The system is accessible to all employees, so communication isn’t tied to one person’s phone. Using templates and custom fields, Happy Dog Training can personalize each message with both the client’s name and the dog’s name, creating a friendly, personal touch.

The results

The savings in cost and time are substantial. Without Textmagic, it would be impossible to stay in touch with over 300 clients on a regular basis. Automated follow-ups have generated recurring bookings and helped identify high-value clients worth nurturing. If a client doesn’t respond after three check-ins, the team stops messaging, allowing them to focus attention on the clients who want to continue working with them.

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