Jakolof Bay Oyster Co. reduced missed pickups to zero with Textmagic

TextMagic enbled Jakolof Bay Oyster Co. to instantly text customers about same-day harvests, delivery windows, and road-delay updates—replacing slow emails and impractical phone calls. That real-time SMS coordination kept 50+ COVID-era deliveries on track and made getting fresh oysters to customers much smoother.

We desperately needed instant, reliable communication to notify customers about fresh oyster availability, coordinate deliveries, and communicate delays due to road conditions. Texting allowed us to have more flexibility which is much needed in our weather-dependent business.

Margo Reveil

Owner

Company:

Homer, Alaska

United States

Founded in 2016

3 Employees

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Industry:

Food & beverage

Products used:

Mass texting

SMS Chat

SMS automation

Contact management

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About Jakolof Bay Oyster Co.

Jakolof Bay Oyster Co. is a small, family-run oyster farm based near Homer, Alaska. The company harvests premium oysters from the pristine waters of Jakolof Bay and delivers them directly to customers across Alaska. Focused on freshness and sustainability, they pride themselves on providing a true tide-to-table experience.

The business challenge

Coordinating deliveries was one of our biggest challenges, especially since our harvest schedule depends entirely on the weather. During COVID, we were delivering to up to 50 customers at a time, and trying to call or email everyone was nearly impossible. Emails often went unread, and phone calls took too long, so we needed a faster, more reliable way to reach everyone the moment our oysters were ready.

How Textmagic helped

Textmagic gave us a fast, reliable way to reach all our customers at once. Instead of spending hours making phone calls or waiting for people to see our emails, we can now send one quick text to announce a harvest, confirm deliveries, or share updates when weather changes cause delays. It’s made communication effortless and helped us keep our customers informed and happy while managing everything with a small team.

The results

Using Textmagic completely transformed the way we handle communication and deliveries. We can now reach every customer instantly, which has saved us hours of coordination time each week and virtually eliminated missed deliveries. Our customers love how quickly they get updates about fresh oysters and schedule changes, and it’s helped us build stronger relationships while keeping operations running smoothly no matter the weather.

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