CASE STUDY • Accounting and Tax Preparation

How The Migration Translators streamlined communication with SMS

The Migration Translators use Textmagic to quickly communicate with customers and translators, replacing phone calls and slow email responses with fast and effective SMS messaging.

We use Textmagic to keep our customers up to date about the progress of their translation. The system is easy to use and saves us hours of phone calls.

Dr. Juliane House

Director

Company:

Sydney, Australia

Australia

Founded in 2003

20 Employees

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Industry:

Consulting

Products used:

SMS chat

Message scheduling

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About The Migration Translators

The Migration Translators is a team of NAATI-certified translators helping clients in Australia with certified translations for official purposes. They specialize in migration, academic, and professional documents and are known for their fast turnaround and reliable service.

The business challenge

The agency needed a faster, more reliable way to communicate with clients and translators. Phone calls were time-consuming, and email responses were often delayed. With urgent deadlines to meet, they required a simple, effective solution for real-time updates.

How Textmagic helped

Textmagic enabled The Migration Translators to send instant SMS updates to customers and translators. By scheduling key messages and allowing two-way conversations, the system replaced hours of phone calls with quick, efficient text communication.

The results

With SMS in place, communication is faster, clearer, and more reliable. Clients are kept up to date on their translation progress, translators respond promptly, and the agency has freed up valuable time to focus on service quality.

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