Whelan Pest Prevention improves customer satisfaction with SMS

Whelan Pest Prevention uses Textmagic to improve customer service, save time, and ensure faster responses with simple text messaging.

Textmagic allows us to provide a better service for our customers and saves time for our staff. It is very easy to use and extremely reliable.

John Whelan

Managing Director

Company:

Southampton, UK

United Kingdom

Founded in 1990

12 Employees

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Industry:

Business services

Products used:

Two-way text messaging

Scheduled SMS

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About Whelan Pest Prevention

Whelan Pest Prevention is a family-run pest control company providing professional pest management solutions across the South of England. They offer a wide range of pest prevention services with a focus on customer satisfaction and reliability.

The business challenge

The company needed a fast and reliable way to keep in touch with customers and staff. Phone calls were time-consuming, and emails were often overlooked, which made communication inefficient.

How Textmagic helped

With Textmagic, Whelan Pest Prevention was able to send instant SMS messages to customers and staff. Scheduling reminders and enabling two-way communication helped improve responsiveness and customer service.

The results

The team saved time, reduced missed calls, and improved overall customer satisfaction. Text messaging became an integral part of their operations and service delivery.

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