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Whelan Pest Prevention improves customer satisfaction with SMS

Whelan Pest Prevention uses Textmagic to improve customer service, save time, and ensure faster responses with simple text messaging.
Whelan Pest Prevention case study
Textmagic allows us to provide a better service for our customers and saves time for our staff. It is very easy to use and extremely reliable.
Author photo
John Whelan
Managing Director

Company:

Southampton, UK
United Kingdom
Founded in 1990
12 Employees

Industry:

Business services

About Whelan Pest Prevention

Whelan Pest Prevention is a family-run pest control company providing professional pest management solutions across the South of England. They offer a wide range of pest prevention services with a focus on customer satisfaction and reliability.

The business challenge

The company needed a fast and reliable way to keep in touch with customers and staff. Phone calls were time-consuming, and emails were often overlooked, which made communication inefficient.

How Textmagic helped

With Textmagic, Whelan Pest Prevention was able to send instant SMS messages to customers and staff. Scheduling reminders and enabling two-way communication helped improve responsiveness and customer service.

The results

The team saved time, reduced missed calls, and improved overall customer satisfaction. Text messaging became an integral part of their operations and service delivery.

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