20 Customer service phrases to use and 10 to avoid in 2025

Check out the DO's and DON'Ts of customer communication phrasing that we've put together in our freshest article.

Iustina Gherca February 3, 2023 9 min read

Table of contents

contents
  • Professional words for customer service
  • Customer service phrases to avoid 
  • Responses for common support scenarios
  • Improve your customer service communication
Iustina Gherca Iustina is a curious writer with an analytical mind and a demonstrated history in the advertising industry. She likes mixing words with data and is passionate about human behaviors. When she's not at her work desk, you`ll probably find her enjoying refreshing tea flavors, spilling stories on paper, or binge-watching true-crime documentaries.
Get the latest news from us Subscribe to our newsletter to get all updates to your inbox.

Related articles

the small business owner behind 2 monitors
MarketingJuly 16, 2019
How small business owners can streamline their administrative tasks

People start businesses for many reasons. Small busi...


SMS marketing for restaurants
MarketingJanuary 5, 2024
SMS marketing for restaurants: Key benefits & best practices

SMS marketing, particularly vital in the time-sensit...


MarketingMay 23, 2024
Contact center automation: 10+ Use cases and how to implement it

Find out how to efficiently implement contact center...


text message templates
MarketingMay 3, 2023
54 Ready-to-use text message templates for businesses

Crafting the perfect message that will resonate with...


Textmagic integration with Zapier and Gmail cover
MarketingApril 1, 2024
4 Easy Gmail SMS integrations with Textmagic and Zapier

Gmail is Google’s free email service, offering users...


Iustina Gherca Iustina is a curious writer with an analytical mind and a demonstrated history in the advertising industry. She likes mixing words with data and is passionate about human behaviors. When she's not at her work desk, you`ll probably find her enjoying refreshing tea flavors, spilling stories on paper, or binge-watching true-crime documentaries.
Get the latest news
contents
Why use SMS marketing?
  • SMS product launch checklist
  • 1. Create a product launch plan
  • 2. Generate awareness and engagement before the launch
  • 3. Make an impression on launch day
  • 4. Keep the excitement going post-launch
  • New product launch message samples
  • Conclusions