The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Customer service in higher education: How to adapt the corporate model
Colleges and universities are rethinking customer service in higher education as students increasingly expect the same level of re...
10 Polite, but persuasive, cancellation email templates
Customer cancellations often come disguised as losses, primarily because industry reports show that more than 50% of customers wil...
Mastering customer feedback: Top 20+ tools to explore in 2025
Choosing the right customer feedback tools can be overwhelming. From surveys and reviews to net promoter score (NPS) tracking, the...
Best customer retention tools and software to boost loyalty
Let’s kick off this article with a quick reality check: since returning customers are more likely to make a purchase, running a ...
How to build and rebuild trust with your customers
Knowing how to build trust with customers is one of the most important steps you can take to grow your business. 58% of U.S. custo...
What is the digital customer experience? The ultimate guide
Things are changing really fast in the CX landscape. Just three years ago, Gartner found that for 58% of customers, digital experi...
How to ask customers for feedback the right way: 10 Tips with examples
Regardless of the industry you are in, customers are the most important part of your business. Consequently, knowing what they thi...
62 Customer service email templates for every situation
Clients expect fast and reliable service that meets and exceeds their expectations. A simple way of providing better support is by...
The 10 best CRMs for small businesses to choose from in 2025
Small businesses often struggle with growing their client base, mainly due to a lack of proper client management. Keeping track of...
