The Textmagic Blog

We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.

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Cover image depicting a customer support agent and the main UCaaS components
guides March 4, 2024 9 min read
What is UCaaS (Unified Communications-as-a-Service)?

Unified Communications as a Service (UCaaS) has transformed business communications, offering an integrated platform that combines...

SIP Trunking cover image for the Textmagic blog
guides March 1, 2024 10 min read
What is SIP Trunking? How it works and why should you use it

The global shift away from traditional phone systems in the telecommunications sector is significant. By 2025, analog telephone li...

Cover image of a woman on her phone and an illustration of CCaaS components
guides February 28, 2024 10 min read
Contact Center-as-a-Service: What is CCaaS and how to implement it

The evolution of contact centers towards cloud-based solutions marks a significant shift in how businesses manage customer interac...

Cover image depicting a man on his phone and illustrating CPaaS components
guides February 23, 2024 11 min read
What is CPaaS (Communications Platform-as-a-Service)?

Communications Platform as a Service (CPaaS) is crucial for expanding businesses that leverage cloud technologies and seek to tail...

Australia flag
guides February 16, 2024 9 min read
Australia SMS marketing compliance guide for businesses

While legal in Australia, SMS marketing is governed by a series of regulatory frameworks that businesses must adhere to to ensure ...

Cover image depicting a red-headed woman reading a text message from an A2P 10DLC number
guides February 12, 2024 11 min read
The ultimate A2P 10DLC guide: What you need to know to get started

Over the last few years, registering 10-digit long codes (10DLC) has become the norm for any organization intending to send texts ...

Cover image of a man holding a phone depicting the integration flow of Pipedrive and Textmagic via Zapier
guides February 5, 2024 8 min read
5 Easy Pipedrive SMS integrations with Textmagic and Zapier

Pipedrive is a CRM software for businesses of all sizes. It’s known for its user-friendly interface and effective sales pipeline...

UK flag against the sky
guides February 1, 2024 8 min read
Texting in the UK: How to create a compliant SMS campaign

Text message marketing is completely legal in the UK. However, a few relevant local frameworks closely protect consumers' privacy ...

guides January 23, 2024 8 min read
Canadian texting service: Mastering SMS compliance for effective communication

Texting in Canada comes with its own laws you must abide by as a business targeting consumers. In this article, we will delve into...