Improve your delivery experience with cost-effective SMS & Email
Communicate faster across the transportation industry, whether you’re confirming delivery times, sharing route changes, or managing fleet alerts.
Stay on schedule with messaging that delivers
with SMS and email that keep operations on track.
Real-time communication
Provides drivers, dispatchers, and customers with real-time delivery updates, estimated arrival times, and route changes.
Reduced operational costs
Set up automated SMS alerts and emails for dispatches, deliveries, and on-route status updates to save time and money.
Shift and route reminders
Send drivers automatic shift starts and route reminders so everyone shows up on time and stays aligned on the day’s schedule.
Service & review management
Automatically ask for a quick rating or review after a trip or delivery to improve customer service and reputation.
Secure client communication
Collect driver and customer opt-ins, then automatically store consent records to keep every message clean and compliant.
Real-time communication
Provides drivers, dispatchers, and customers with real-time delivery updates, estimated arrival times, and route changes.
Reduced operational costs
Set up automated SMS alerts and emails for dispatches, deliveries, and on-route status updates to save time and money.
Service & review management
Automatically ask for a quick rating or review after a trip or delivery to improve customer service and reputation.
Shift and route reminders
Send drivers automatic shift starts and route reminders so everyone shows up on time and stays aligned on the day’s schedule.
Secure client communication
Collect driver and customer opt-ins, then automatically store consent records to keep every message clean and compliant.
Why transportation companies choose Textmagic
and other transport providers use Textmagic to improve service reliability.
Account-specific messaging
Segment your client lists and send tailored service notices, pricing updates, or SLA alerts.
Improved delivery accuracy
Help reduce missed deliveries and customer frustration with ETAs, confirmations & location updates.
Instant customer conversations
Use omnichannel chat widgets for immediate and 24/7 customer service and issue resolution.
Internal team updates
Share company news, important events, or other updates to staff who are in the field.
Warehouse stock management
Send stock alerts and restock updates so your team can track inventory and prevent shortages.
Emergency notifications
Deliver instant alerts for weather, road closures, or incidents to keep drivers safe and teams informed.
Run transportation and logistics updates with confidence
delivery, and service updates with SMS + email that’s immediate, reliable, and easy to scale.
Discover why over 1,000 transportation businesses worldwide trust Textmagic
- Rated ★★★★★ on Capterra & G2
- Over 20 years of trusted communication solutions
- Driving 5+ million transportation messages monthly
“Textmagic allowed us to send and receive information to drivers and engineers all from one set point.”
“Textmagic has helped us send the required information to our truck drivers with little effort.”
Additional resources for your transportation business
to deliver the service your customers expect.
Master the art of confirmation emails with 20 proven templates
The right confirmation email builds trust, encourages loyalty, and sets up your next conversion. Done well, it reinforces the idea…
A2P vs P2P messaging: Differences, benefits & use cases
With the prevalence of smartphones and mobile apps, messaging has become a great tool for improving marketing and customer engagem…
10+ Feedback request message templates to encourage reviews
Let’s be honest – requesting feedback from customers can feel overwhelming, especially when you don’t have the right tools at …
Frequently asked questions
Haven’t found what you were looking for? Contact us now
Transportation operates on the move: drivers in vehicles, dispatchers in offices, customers waiting for deliveries. Two-way SMS reaches everyone instantly on their phones, and all conversations are logged in one shared inbox so your team stays aligned.
- Internal communication: Dispatch route changes, shift updates, maintenance alerts, safety notifications
-
External communication: Delivery updates, appointment confirmations, customer support, proactive delay notifications
With a shared team inbox, multiple team members can see conversations in real-time, respond appropriately, and keep an audit trail—no missed messages.
Textmagic is the communication platform, but it doesn’t directly track packages. To send real-time alerts, you can use our SMS gateway API or Zapier integrations to connect Textmagic with your tracking system so status updates send automatically.
How it works:
- Your tracking system triggers an event (package picked up, out for delivery, delivered)
- The API or Zapier sends that data to Textmagic
- Textmagic automatically sends the SMS or email to your customer
- No manual intervention needed—it runs 24/7
Our support team can help you set up the integration. Visit our automation flows page to see how to build these workflows, or contact us for integration guidance.
Textmagic’s automation flows let you build message sequences that run automatically based on customer actions, events, or tags.
Transportation workflow examples:
- Pickup confirmation flow: Customer books a pickup → automated SMS confirms details → follow-up text 24 hours before → post-delivery feedback request
- Driver onboarding workflow: New driver added to system → Link to training materials → Reminder to complete compliance docs → Welcome message
- Tag-based follow-ups: Tag customers as “VIP” → Automatically send exclusive offers, or Tag as “Delayed Shipment” → Send apology + discount code, or Tag as “First-Time User” → Send tutorial videos or support links.
These flows save hours of manual communication while keeping customers and team members informed at every step.
Yes. Textmagic supports multiple channels through theomnichannel chat widget, giving customers flexibility in how they contact you. All conversations are unified in one inbox for your team.
Channel examples:
- SMS: Customers text your business number for quick updates or support
- Email: Longer inquiries, documentation, or detailed follow-ups
- WhatsApp, Facebook, and Instagram: Receive messages and reply within 24-hours
Whether you’re managing 5 drivers or 500, Textmagic grows with you. Start with simple bulk SMS, then add automation flows, API integrations, and advanced team features as your needs expand.
Built-in scalability:
- Send thousands of messages per day
- Invite unlimited team members for free
- Manage team access with role-based permissions and audit logs
- Segment contacts by vehicle, route, status, or custom tags for targeted messaging
Cost flexibility:
- Monthly plans with volume discounts for larger operations
- Pay only for messages sent—no setup fees or long-term contracts
- BYOC integration to connect your own CPaaS provider and reduce SMS costs
Integration & automation:
- Integrate with your existing dispatch, CRM, or tracking system via API or Zapier
- Build custom workflows with automation flows
For enterprise teams with advanced security, compliance, or volume needs, explore our enterprise SMS solutions.
Textmagic provides enterprise-grade security and compliance features to protect your business communications and customer data.
Security & compliance features:
- Encrypted data storage
- GDPR, CCPA, and TCPA compliance support (opt-in/opt-out management)
- Two-factor authentication and role-based access controls for team accounts
- Audit logs tracking all messages and team activity
- Clear sender identification to prevent spoofing
Note: Textmagic handles communication compliance (opt-in/opt-out, message delivery). The compliance of what you’re communicating (e.g., driver hours, vehicle maintenance) is your responsibility. If you have specific compliance questions, contact our support team.