Customer success vs. service: 6 Key differences to grasp

Learn about the similarities and differences between customer success and customer service and discover how these two synergize.

Raluca Mocanu September 29, 2023
contents
  • What is customer success?
  • What is customer service?
  • Customer success vs customer service: Main similarities
  • Customer success vs customer service: Key distinctions
  • The synergy between customer success and customer service
  • Omnichannel customer service for enhanced customer success
Raluca Mocanu Raluca Mocanu is a copywriter at Textmagic and began her content writing journey in 2016. She loves traveling, reading, on-stage drama and recently discovered a deep interest in psychology.
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Raluca Mocanu Raluca Mocanu is a copywriter at Textmagic and began her content writing journey in 2016. She loves traveling, reading, on-stage drama and recently discovered a deep interest in psychology.
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contents
Why use SMS marketing?
  • SMS product launch checklist
  • 1. Create a product launch plan
  • 2. Generate awareness and engagement before the launch
  • 3. Make an impression on launch day
  • 4. Keep the excitement going post-launch
  • New product launch message samples
  • Conclusions