CSAT vs. NPS: Which is a better indicator of customer satisfaction?

Confused by CSAT and NPS? Here’s how to turn both into powerful tools for real customer insight.

Iustina Gherca January 6, 2023 10 min read
contents
Iustina Gherca Iustina is a curious writer with an analytical mind and a demonstrated history in the advertising industry. She likes mixing words with data and is passionate about human behaviors. When she's not at her work desk, you`ll probably find her enjoying refreshing tea flavors, spilling stories on paper, or binge-watching true-crime documentaries.
Get the latest news from us Subscribe to our newsletter to get all updates to your inbox.

Related articles

MarketingJune 14, 2024
6 Proven sales funnel templates to accelerate your growth

Discover the top sales funnel templates that will h...


MarketingOctober 20, 2023
How to understand and manage customer expectations

Customer expectations drive a business toward succes...


MarketingJanuary 23, 2024
Canadian texting service: Mastering SMS compliance for effective communication

Texting in Canada comes with its own laws you must a...


essential guide to toll-free numbers
MarketingDecember 21, 2023
Essential guide to toll-free numbers: Benefits, costs, and best practices

If you’ve ever contacted a business over the phone, ...


MarketingSeptember 26, 2024
Crafting a winning sales pitch: 22 Proven examples to inspire you

Discover our selection of sales pitch examples that ...


Iustina Gherca Iustina is a curious writer with an analytical mind and a demonstrated history in the advertising industry. She likes mixing words with data and is passionate about human behaviors. When she's not at her work desk, you`ll probably find her enjoying refreshing tea flavors, spilling stories on paper, or binge-watching true-crime documentaries.
Get the latest news