The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Transform your call center: Top 11 workforce management practices
Customer expectations are on the rise, and customer service is evolving to meet them. Call centers are at the front lines, tacklin...
Top 10 changelog examples & why it’s important to showcase product changes
If you’ve ever launched or managed a product, then you know how important it is to keep your audience informed of all the update...
15 Examples of good customer service & key practices to deliver it
The impact of customer service on brand perception cannot be overstated. When customers feel heard, valued, and supported, they ar...
Contact center automation: 10+ Use cases and how to implement it
Are you struggling with long wait times and high call volumes in your contact center? Do repetitive tasks lead to agent burnout an...
What is product-led growth, and how to apply it to your SaaS company
PLG (product-led growth) is gaining popularity as the go-to-market (GTM) strategy for companies that want to use their product as ...
10+ Business communication channels for team collaboration
Efficient communication is the cornerstone of business success. Achieving it ensures that information is clearly conveyed and unde...
3 Easy Trello SMS integrations with Textmagic and Zapier
Trello is a visual tool for organizing projects using boards, lists, and cards. Now part of the Atlassian suite of solutions, it f...
Top 10 self-service help desks to elevate your customer support
Nowadays, with just a few taps on our smartphones, we can order a ride, buy groceries, or even book a vacation. All without speaki...
How to manage a project from start to finish in 5 easy steps
It’s no secret that effective project management is the key to success. According to the latest Pulse of the Profession report p...
