The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Mastering the transactional model of communication for effective business collaboration
Have you ever been misunderstood by a team member during a brainstorming session? Or maybe you didn’t convey the message you wan...
A guide to WhatsApp customer service with Textmagic
If you’ve been looking to add another channel to your support roster and maximize the reach of your communications, then WhatsAp...
Unleashing the power of loyalty: 12 Inspiring loyalty program examples and solutions
Ever notice how customers keep coming back to their favorite brands, even with new options popping up daily? It's not just about h...
From ADKAR to PDCA: 10 Essential change management models for business success
Struggling to deal with change of any type might be more common than you think — in fact, it’s an everyday experience for some...
Communication breakdown: What it is and how to avoid it
A communication breakdown is a common issue that impacts many aspects of life, often beginning as a small inconvenience but escala...
RCS vs. SMS: Advantages and differences
Over the years, modern communication has seen significant growth courtesy of the adoption of messaging platforms. These platforms ...
11 Standout sell sheet examples (plus free templates & tips)
Your potential customers are probably bombarded by ads for different products as we speak, and they're probably drowning in sellin...
16 Key metrics for measuring and improving customer engagement
Customer engagement metrics assess the emotional connection between a business and its clients. The stronger the connection, the m...
What is RCS messaging and how does it work?
RCS has seen rapid and widespread adoption among smartphone users worldwide. It currently bridges the gap between traditional SMS ...
