Email helpdesk platform for customer service
Turn customer service emails into organized, trackable tickets. Manage, prioritize, and resolve customer inquiries with your team from our easy-to-use platform.
Get the tools you need to manage customer inquiries efficiently, collaborate with your team, and deliver exceptional service.
Sign up for free to access all our features. No credit card required. The helpdesk module is free to use.
Easily forward emails from your existing inbox or create a new Textmagic inbox to manage tickets.
Invite team members to handle inbound emails. Assign roles and collaborate on tickets in real-time.
Turn incoming emails into tickets automatically. Assign, track, and respond to them all within the app.
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The helpdesk module is a tool that organizes customer service emails by converting them into tickets. Each ticket acts as a clear record of a customer inquiry, making it easy for your team to assign, prioritize, and resolve requests. By centralizing all conversations in one place, it helps your team stay organized and ensures every inquiry is addressed promptly.
You can easily invite new team members in two ways:
Yes, you can connect unlimited email addresses to the Textmagic helpdesk.
You have two options:
1. Use your existing email addresses: Forward emails from your current inboxes to Textmagic. Each email will appear as a new ticket. Here's how you can set it up:
[email protected]) as a forwarding email in your email app.2. Create a new Textmagic inbox: Set up a new email inbox directly within Textmagic. This inbox will have an extension like @company.textmagic.com and will be ready to handle support tickets without any additional configuration.
The Textmagic helpdesk is designed to streamline your team's workflows and enhance productivity by offering:
Textmagic includes powerful spam protection tools. You can blacklist entire domains or specific keywords directly from the dashboard, ensuring that irrelevant or unwanted emails are filtered out before they reach your ticketing system.
Yes, the Textmagic helpdesk is currently in beta phase. While it currently supports only email ticketing, future updates will allow you to:
These enhancements ensure the helpdesk will grow with your business needs, making it a robust, long-term solution for customer support.