Improve hospitality
communication with unified SMS and Email
Whether you’re looking to increase bookings, streamline check-ins, or deliver a five-star guest experience, Textmagic helps you make it happen.
Elevate guest messaging from booking to checkout
Effective hotel guest communication
Automate check-in reminders and personalized updates to keep every guest informed and engaged before, during, and after their stay.
Real-time staff coordination
Connect front desk, housekeeping, catering, and event teams instantly with group messages, shift alerts, and task updates – no missed handoffs, no confusion.
Booking and reservation management
Send instant confirmations, payment reminders, and schedule changes with SMS or email. Cut no-shows and cancellations with timely, automated communication.
Loyalty & retention campaigns
Re-engage past guests with personalized offers, VIP rewards, and seasonal promotions through automated, targeted messaging.
Compliance and data security
Protect guest information with consent-based messaging, GDPR compliance, and role-based permissions for your entire team.
Effective hotel guest communication
Automate check-in reminders and personalized updates to keep every guest informed and engaged before, during, and after their stay.
Real-time staff coordination
Connect front desk, housekeeping, catering, and event teams instantly with group messages, shift alerts, and task updates – no missed handoffs, no confusion.
Loyalty & retention campaigns
Re-engage past guests with personalized offers, VIP rewards, and seasonal promotions through automated, targeted messaging.
Booking and reservation management
Send instant confirmations, payment reminders, and schedule changes with SMS or email. Cut no-shows and cancellations with timely, automated communication.
Compliance and data security
Protect guest information with consent-based messaging, GDPR compliance, and role-based permissions for your entire team.
How hospitality professionals use Textmagic
Instant updates and alerts
Notify guests instantly about check-in times, special offers, or last-minute booking changes.
Customer support and queries
Handle guest questions through two-way SMS, live chat, and email to keep communication clear.
Feedback and reviews
Automatically request ratings or feedback after each stay to boost reputation and gather insights.
Sales and revenue growth
Offer exclusive discount codes and special offers to first-time visitors to help drive bookings.
Vendor and event coordination
Communicate with event suppliers or catering partners through shared updates and confirmations.
Payment collection and invoicing
Send payment links, invoices, or booking deposits via SMS or email and get notified when completed.
Solutions that keep the guest journey running smoothly
See why over 2,000 hospitality businesses worldwide trust Textmagic
- Rated ★★★★★ on Capterra & G2
- Over 20 years of trusted communication solutions
- Driving 2+ million hospitality messages monthly
“Textmagic integrates smoothly into our system and allows us to quickly communicate with our clients.”
“Thanks to Textmagic, we can now easily stay in contact with all of our members.”
Expert tips to enhance guest experience and drive engagement
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Frequently asked questions
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Hotels, restaurants, travel agencies, and event planners use Textmagic to simplify communication at every stage of the guest journey.
With Textmagic, you can:
- Send booking confirmations and pre-arrival reminders.
- Share in-stay updates or service notifications.
- Collect post-visit feedback automatically.
- Promote special offers and events.
- Send payment reminders and follow-ups.
By automating guest communication, hospitality teams can:
- Improve service quality
- Reduce no-shows
- Build lasting guest relationships
Yes. Textmagic lets you automate booking confirmations, pre-arrival reminders, in-stay alerts, and post-visit thank-you messages. You can schedule messages in advance or trigger them automatically through integrations, keeping guests informed at every stage without manual work.
Yes. Textmagic is built for teams of all sizes. Hotels, vacation rentals, restaurants, event venues, and tour operators use it to simplify communication without needing complex software. You only pay for what you send, making it cost-effective for small businesses with seasonal or fluctuating demand.
Textmagic uses encrypted data storage, secure authentication, and industry-standard privacy practices to protect guest information. All messages, contacts, and account data are handled securely, and you control user access so only authorized staff can view or manage guest communication.