The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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A step-by-step guide to successful omnichannel communication
Communication is the cornerstone of every successful relationship, including business ones. Companies with strong omnichannel cust...
Overcoming customer pain points: 20+ Strategies that work
Have you ever examined your customers’ journey from interest to conversion and noticed significant gaps between cart additions a...
Skyrocket your credibility: 20+ Ways to increase Google reviews
Many businesses don’t know how to answer negative reviews or even address positive Google reviews. Poor ratings, a lack of trust...
The ultimate guide to professional appreciation emails: 16 Templates and best practices
Whether you're thanking a customer for their business or showing your employees how much you value them, a well-timed appreciation...
15 Apology email templates that signal professionalism and best practices
An apology email to customers serves as a crucial tool for damage control. It allows businesses to minimize negative impacts and m...
Top 15 best customer service companies: Setting the gold standard
Companies face a $3.7 trillion annual risk due to bad customer experiences, while three in four customers say that a bad interacti...
How to respond to negative reviews and win back customers
Negative feedback might be the starting point of a positive business relationship if you constructively deal with them. But this c...
Top 15+ customer engagement platforms to leverage in 2025
Ever wondered why some businesses seem to effortlessly build loyal customer bases while others struggle to keep customers interest...
Transform your call center: Top 11 workforce management practices
Customer expectations are on the rise, and customer service is evolving to meet them. Call centers are at the front lines, tacklin...
