The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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15 Examples of good customer service & key practices to deliver it
The impact of customer service on brand perception cannot be overstated. When customers feel heard, valued, and supported, they ar...
Contact center automation: 10+ Use cases and how to implement it
Are you struggling with long wait times and high call volumes in your contact center? Do repetitive tasks lead to agent burnout an...
Top 10 self-service help desks to elevate your customer support
Nowadays, with just a few taps on our smartphones, we can order a ride, buy groceries, or even book a vacation. All without speaki...
Top 12 customer contact channels to boost engagement in 2025
70% of customers are willing to purchase more from brands that offer outstanding support across multiple customer contact channels...
12 Proven strategies to improve your customer service in 2025
Good customer service is a critical differentiator that sets a business apart from its competitors. Customers are more digitally s...
15 Must-track customer success metrics for accelerated growth
Ignoring customer success metrics is like navigating a ship without a compass. These key performance indicators (KPIs) provide a p...
Boost customer service efficiency: 20 ChatGPT prompts & tips
ChatGPT is an artificial intelligence (AI) technology developed by OpenAI that is changing how businesses operate. At its core, it...
26 Customer service memes that made our followers LOL
Humor plays a crucial role in building personal connections with consumers. Research shows that 91% of respondents favor brands th...
Top 10 must-attend customer experience conferences in 2025
Customer experience conferences are remarkable hubs for networking and exchanging knowledge. They offer a platform where experts a...
