The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Top 15 best customer service companies: Setting the gold standard
Companies face a $3.7 trillion annual risk due to bad customer experiences, while three in four customers say that a bad interacti...
How to respond to negative reviews and win back customers
Negative feedback might be the starting point of a positive business relationship if you constructively deal with them. But this c...
Top 15+ customer engagement platforms to leverage in 2025
Ever wondered why some businesses seem to effortlessly build loyal customer bases while others struggle to keep customers interest...
Transform your call center: Top 11 workforce management practices
Customer expectations are on the rise, and customer service is evolving to meet them. Call centers are at the front lines, tacklin...
15 Examples of good customer service & key practices to deliver it
The impact of customer service on brand perception cannot be overstated. When customers feel heard, valued, and supported, they ar...
Contact center automation: 10+ Use cases and how to implement it
Are you struggling with long wait times and high call volumes in your contact center? Do repetitive tasks lead to agent burnout an...
Top 10 self-service help desks to elevate your customer support
Nowadays, with just a few taps on our smartphones, we can order a ride, buy groceries, or even book a vacation. All without speaki...
Top 12 customer contact channels to boost engagement in 2025
70% of customers are willing to purchase more from brands that offer outstanding support across multiple customer contact channels...
12 Proven strategies to improve your customer service in 2025
Good customer service is a critical differentiator that sets a business apart from its competitors. Customers are more digitally s...
