The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Top 17 customer service metrics to track in 2023 for guaranteed success
Customer service metrics are tools that help you make informed decisions, optimize your business strategies, and ensure you're alw...
Mastering customer advocacy: 5 Strategies for business growth
Customer advocacy means putting clients first and adjusting your product or services according to their needs and desires. If y...
Customer success vs. service: 6 Key differences to grasp
At first glance, customer success and customer service might seem very similar. Even though both help customers in one way or anot...
How to calculate customer health score and slash churn rates
Customer health scores are metrics that reduce customer churn and ensure sustained business growth. They can help prevent pitfalls...
How to elevate customer service through automated email responses
The quest to provide exceptional support while optimizing operational efficiency is a constant challenge for businesses. They must...
6 Proven steps to craft a profitable customer engagement strategy
Customer engagement is not just a marketing tool but a fundamental approach that drives business growth. Creating a strong custome...
How to deal with angry customers: 10 Strategies and scripts that work
An angry customer isn’t just a bad day. It’s a fork in the road for your brand. Handle the situation well, and you earn loyalt...
10 Examples of critical success factors to transform your support
Customer service is vital for success, often surpassing the product or service itself. Customers want personalization, fast resolu...
Successfully outsource customer service using 8 tips we tested ourselves
Poor customer service impairs user experience and undermines brand authority, loyalty, and profitability. Businesses often grapple...
