The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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How to elevate customer service through automated email responses
The quest to provide exceptional support while optimizing operational efficiency is a constant challenge for businesses. They must...
6 Proven steps to craft a profitable customer engagement strategy
Customer engagement is not just a marketing tool but a fundamental approach that drives business growth. Creating a strong custome...
How to deal with angry customers: 10 Strategies and scripts that work
An angry customer isn’t just a bad day. It’s a fork in the road for your brand. Handle the situation well, and you earn loyalt...
10 Examples of critical success factors to transform your support
Customer service is vital for success, often surpassing the product or service itself. Customers want personalization, fast resolu...
Successfully outsource customer service using 8 tips we tested ourselves
Poor customer service impairs user experience and undermines brand authority, loyalty, and profitability. Businesses often grapple...
How to create a knowledge base that drives results in 7 steps
As the business landscape becomes increasingly digital and customer-centric, the importance of knowing how to create a knowledge b...
5 Effective strategies to improve SLA response times
The SLA response time metric in service level agreements is crucial for ensuring customer satisfaction with a business's service. ...
10 Ways to improve your customer self-service strategy
At this point, it’s no surprise that customer service trends are shifting from traditional support models towards a more self-re...
Voice of the customer survey questions and best practices
As a business owner or marketer, you want to ensure that your products or services meet your customers' needs. One of the best way...
