The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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What is Direct Inward Dialing (DID) and how does it work?
Does your business get a lot of incoming calls every day? Do you have specific telephone lines for different departments? Then Dir...
What is call masking and how can it benefit your business?
Have you ever had to call your food delivery courier? It may not have been obvious at first glance, but the number you dialed was ...
What is cloud telephony and how does it work?
The evolution of business communication has been marked by constant innovation - from traditional mail and telegraph all the way t...
CPaaS vs UCaaS: Key differences and when to use them
Effective communication is the key to success for any business, fostering customer engagement and internal collaboration alike. In...
4 Google Sheets SMS integrations with Textmagic and Zapier
Google Sheets is a free spreadsheet app that is part of Google's web-based suite of tools. It allows users to create and edit spre...
What is UCaaS (Unified Communications-as-a-Service)?
Unified Communications as a Service (UCaaS) has transformed business communications, offering an integrated platform that combines...
What is SIP Trunking? How it works and why should you use it
The global shift away from traditional phone systems in the telecommunications sector is significant. By 2025, analog telephone li...
Contact Center-as-a-Service: What is CCaaS and how to implement it
The evolution of contact centers towards cloud-based solutions marks a significant shift in how businesses manage customer interac...
What is CPaaS (Communications Platform-as-a-Service)?
Communications Platform as a Service (CPaaS) is crucial for expanding businesses that leverage cloud technologies and seek to tail...
