The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Mastering customer segments: Strategies to boost your ROI
According to statistics, segmented and well-targeted email campaigns deliver a staggering 77% of email return on investment (ROI)....
10 Examples of critical success factors to transform your support
Customer service is vital for success, often surpassing the product or service itself. Customers want personalization, fast resolu...
Successfully outsource customer service using 8 tips we tested ourselves
Poor customer service impairs user experience and undermines brand authority, loyalty, and profitability. Businesses often grapple...
Texting your way to success: Conversational commerce SMS
In 2021, the global conversational commerce market was valued at US$5,345.5 million. In 2023, it is projected to reach US$26,301.8...
How we crafted our SaaS positioning statement & 10 examples for inspiration
There are numerous positioning statement examples out there, just a Google search away. But what makes a good positioning statemen...
100+ useful ChatGPT prompts for business, marketing, sales & collaboration
Last month, we wrote a list of ChatGPT prompts for customer service, which many of our readers found useful. Because our ...
Why is CPaaS a game-changer for A2P messaging?
In today's dynamic business ecosystem, keeping up with communication demands is crucial. Hence, the need for businesses to utilize...
A2P vs P2P messaging: Differences, benefits & use cases
With the prevalence of smartphones and mobile apps, messaging has become a great tool for improving marketing and customer engagem...
How to create a knowledge base that drives results in 7 steps
As the business landscape becomes increasingly digital and customer-centric, the importance of knowing how to create a knowledge b...
