The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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How to calculate customer health score and slash churn rates
Customer health scores are metrics that reduce customer churn and ensure sustained business growth. They can help prevent pitfalls...
Geofencing vs geotargeting: Which is the best for your business
Location-based marketing strategies such as geofencing and geotargeting have emerged as innovative solutions for businesses aiming...
Create a winning B2B customer journey map: Guide & templates
The B2B customer journey highlights all the touchpoints a customer has with a B2B company. From discovery to purchase and beyond, ...
How to elevate customer service through automated email responses
The quest to provide exceptional support while optimizing operational efficiency is a constant challenge for businesses. They must...
Why you need audio text messaging: Benefits and use cases
Text messages, once the dominant mode of quickly exchanging information and emotions, are being eclipsed by a more personal and en...
25 Customer touchpoints: How to identify them and why they’re important
Customer touchpoints have the potential to turn a lead into a prospect and a one-time customer into a recurring one. Every stage o...
SMS geofencing: What it is and how does it work
Geofencing is one of the latest technological advancements in business and marketing. Companies small and large adopt it to promot...
Mastering internal product documentation: Our proven 5-step approach
Good internal documentation is like a map for people inside your company so that they can understand and navigate your business. I...
Scam text message examples and how to stay safe from phishing
Text message scams, also known as SMS scams or text message fraud, refer to deceptive and fraudulent schemes conducted through tex...
