The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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71 Customer satisfaction survey questions by user journey
Knowing what customer satisfaction survey questions to ask to get the most valuable feedback possible can be difficult. In this...
Workplace collaboration: Our secrets to more productive teams
Seamless collaboration in the workplace is a game-changer for organizations looking to grow. Whether you’re a high-level executi...
How to recover deleted text messages: Essential tips and tools
There are plenty of ways to lose an important text from your phone, from accidentally deleting text messages to losing or damaging...
8 Proven customer satisfaction (CSAT) survey examples & tips to elevate your business
With the ever-growing number of touchpoints throughout the buyer journey, customer information becomes a black box. Customer satis...
How to measure and improve your SMS conversion rates
With rising customer acquisition costs and today’s uncertain economy, it is becoming more difficult for businesses to stand out ...
10 Best customer service books to read in 2025
Creating the best customer experience starts and ends with providing excellent customer service. While many companies invest h...
5 Simple steps to implement an effective closed feedback loop
Feedback is what separates thriving businesses from those stuck in survival mode. Companies that actually listen to their customer...
20 Customer service phrases to use and 10 to avoid in 2025
Powerful customer service phrases can help you improve client interactions and ensure that your customers feel like they can alway...
Business texting etiquette: 14 rules for your SMS campaign
Whether you're reaching out to customers, partners, or employees, business texting allows you to connect quickly and efficiently. ...
