The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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Top 12 must-know customer service trends for 2025
Customer service plays a key role in business success. But, these days, customer service trends are shifting. Customers are placin...
Master customer conversations: 6 Proven communication techniques
Customer communication does not have to be complicated. At its core, it’s simply a conversation between a customer and a support...
Streamline support: How to build an effective troubleshooting guide
Customer service trends show that 73% of consumers want to be able to deal with product or service issues on their own. On the oth...
Top 10 customer service certifications to elevate your skills
Recent studies show that excellent customer support is a key driver of customer satisfaction. Enhancing your knowledge to better s...
How to understand and manage customer expectations
Customer expectations drive a business toward success or lead to its eventual failure. It’s all about how well you handle them. ...
Top 17 customer service metrics to track in 2023 for guaranteed success
Customer service metrics are tools that help you make informed decisions, optimize your business strategies, and ensure you're alw...
Mastering customer advocacy: 5 Strategies for business growth
Customer advocacy means putting clients first and adjusting your product or services according to their needs and desires. If y...
Customer success vs. service: 6 Key differences to grasp
At first glance, customer success and customer service might seem very similar. Even though both help customers in one way or anot...
How to calculate customer health score and slash churn rates
Customer health scores are metrics that reduce customer churn and ensure sustained business growth. They can help prevent pitfalls...
