The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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15 Must-track customer success metrics for accelerated growth
Ignoring customer success metrics is like navigating a ship without a compass. These key performance indicators (KPIs) provide a p...
Boost customer service efficiency: 20 ChatGPT prompts & tips
ChatGPT is an artificial intelligence (AI) technology developed by OpenAI that is changing how businesses operate. At its core, it...
26 Customer service memes that made our followers LOL
Humor plays a crucial role in building personal connections with consumers. Research shows that 91% of respondents favor brands th...
Top 10 must-attend customer experience conferences in 2025
Customer experience conferences are remarkable hubs for networking and exchanging knowledge. They offer a platform where experts a...
Top 12 must-know customer service trends for 2025
Customer service plays a key role in business success. But, these days, customer service trends are shifting. Customers are placin...
Master customer conversations: 6 Proven communication techniques
Customer communication does not have to be complicated. At its core, it’s simply a conversation between a customer and a support...
Streamline support: How to build an effective troubleshooting guide
Customer service trends show that 73% of consumers want to be able to deal with product or service issues on their own. On the oth...
Top 10 customer service certifications to elevate your skills
Recent studies show that excellent customer support is a key driver of customer satisfaction. Enhancing your knowledge to better s...
How to understand and manage customer expectations
Customer expectations drive a business toward success or lead to its eventual failure. It’s all about how well you handle them. ...
