39+ SMS survey & feedback templates

Post-purchase surveys, NPS, review requests and event feedback, one question per message. Preview any template on a phone, then copy it ready to send.

Reminder · basic consent

Post-show feedback

[Company Name]: Thanks for coming to [Event Name]! How was it? Reply Y if you'd be open to rating it. Your review helps us improve.

Reminder · basic consent

Post-service feedback

Thanks for visiting [Company Name] today! How did we do? Rate us 1-5 by reply, or leave a note here: [Link] Thank you!

Reminder · basic consent

Post-service rating

How did we do with your [Vehicle]? Reply 1-5. If anything's not right, we'll make it right. [Company Name]

Reminder · basic consent

Rating survey

Please rate your experience with our services on a scale of 1-5. Your feedback is valuable to us. Thank you! [Company Name]

Reminder · basic consent

Supporter priorities survey

[Organization]: Which causes matter most to you? Tell us in three taps: [Link]. We'll focus where you care.

Reminder · basic consent

Survey with incentive

Share your thoughts on our recent [Product/Service] with our [Time]-minute survey at [Link]. You could win a [Amount] voucher for any [Company Name] location!

Reminder · basic consent

Yes/No survey

Did our call center operator satisfy your inquiry? Please reply with "YES" or "NO". Your feedback helps us improve! [Company Name]

Reminder · basic consent

Agent review request

Congrats again on your new home, [First Name]! We'd love to hear how the process went. Share a quick review: [Link]. [Company Name]

Reminder · basic consent

Auto shop review request

Thanks for trusting [Company Name] with your [Vehicle]! How did your visit go? Share your thoughts in a review: [Link]

Reminder · basic consent

Google review request

Hi [First Name], thanks for choosing [Company Name]! We'd love to hear about your experience. Leave a quick Google review: [Link]

Reminder · basic consent

Gym review request

Thanks for training with [Gym Name], [First Name]! How are we doing? Let others know what you think with a review: [Link]

Reminder · basic consent

Post-job rating

Job done! How did [Technician Name] do? Reply 1-5. Anything under 5 and the owner will reach out personally. [Company Name]

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Why business texting works

Industry benchmarks plus findings from our 2025 surveys of 3,600 US and UK consumers related to business text messaging.

  • of text messages get opened, compared with roughly 20% of emails.

    98%

  • average response time for messages sent according to best-practices for sending.

    3-min

  • response rate for text messages, against about 6% for email

    45%

  • of consumers read texts from businesses. Only 8% ignore them, in the US and the UK alike.

    92%

Test your own SMS before sending

Paste any SMS below. We count parts, estimate cost, flag the exact characters that switch you to expensive Unicode encoding, and run eight deliverability and compliance checks.

Try for free
Details
  • Characters
  • SMS parts
  • Encoding
  • Price per SMS
  • Fits in one part: billed as a single SMS
  • GSM-7 encoding: full 160 characters per part
  • Opt-out found: required for marketing texts
  • Sender identified: recipients reply and convert more when they know who’s texting
  • Link included: one clear call to action
  • Sentence case: no shouting
  • Clear purpose: the message asks for one clear next step
  • No spam triggers: clean of common filter phrases
Compliance

Which texts need opt-in?
A two-minute consent guide

Every template above carries one of five consent labels. Here is what each one means before you press send.

Promotional texts need opt-in almost everywhere: prior express written consent in the US (TCPA), opt-in under GDPR/PECR in the UK & EU (soft opt-in only for your own similar products), express or implied consent under CASL in Canada, and consent under Australia’s Spam Act.

Identify your business, include an opt-out like “Reply STOP”, and respect quiet hours. Collect consent with unchecked checkboxes, and keep a record of when, how, and where each person opted in.

Order confirmations, delivery updates, verification codes and other messages the recipient triggered. No written marketing opt-in is required: in the US, the customer sharing their number for this purpose counts as prior express consent, and in the UK & EU service messages fall outside PECR marketing rules.

Keep them promo-free, identify yourself, and honor STOP.

Appointment, payment and renewal reminders to people who gave you their number for that purpose, the same prior-express-consent standard as transactional messages in the US. They are not marketing, and adding a discount or upsell line changes that.

Consent for these can be collected in writing or verbally; marketing always requires written consent.

Genuine emergency and safety messages such as closures, hazards, and urgent recalls are broadly exempt from consent rules. Never mix offers into them.

Work-related texts to your own team. Collect employee consent, honor opt-outs, and check local workplace rules.

Full details and verification tips: Acceptable consent methods for SMS messaging in the Textmagic help center.
HOW IT WORKS

How to use these templates

  • Copy and customize

    Copy and customize

    Click Copy on any template and replace the [bracketed placeholders] with your details. In Textmagic they map straight to dynamic fields, so an entire contact list is personalized automatically.

  • Watch the counter

    Watch the counter

    One SMS part is 160 GSM characters; longer messages split into 153-character parts and bill per part. A single emoji or curly quote drops the limit to 70. Every template shows its live count and cost.

  • Check the consent label

    Check the consent label

    Green means the customer triggered the message, so no marketing opt-in is needed. Amber means marketing rules apply: opt-in list, business name, opt-out, quiet hours. When in doubt, the consent guide above covers all five levels.

Put these templates to work

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