Event canceled: refund
[Company Name]: [Event Name] on [Date] is canceled due to [Reason]. Your refund of [Amount] is processing automatically. We apologize for the inconvenience.
32+ Customer service SMS templates
Ticket updates, auto-replies, callbacks and onboarding texts, kept promo-free. Preview any template on a phone, then copy it ready to send.
Filters
After-hours auto-reply
[Company Name]: Thanks for your message! We're closed right now & will be back at [Time], [Weekday]. We'll reply first thing. Urgent? Call [Phone].
STOP confirmation
[Company Name]: You're unsubscribed from marketing texts. We won't send any more promotional messages. Need help? [Phone]
HELP auto-reply
[Company Name]: We send [Sale Name] alerts, max [Number] msgs/mo. Support: [Phone]. Msg&data rates may apply. Reply STOP to cancel.
Free trial welcome
Welcome to [Company Name], [First Name]! Your account is set up and ready. Start here: [Link]. Reply here if you get stuck. Real humans answer.
Incident notice
A quick service update from [Company Name]: [Service] is having an issue and our team is on it. Your data is safe. Live status: [Link]
Incident resolved
[Company Name]: The issue affecting [Service] is resolved as of [Time]. Full details in the latest email update. Thanks for your patience.
Delivery issue triage
[Company Name]: Sorry about the trouble with [Order Number]. Reply 1 for redelivery, 2 for a pickup point, or 3 to talk to a human.
Callback confirmation
[Company Name]: Got it! One of our team will call you back today between [Time] and [Time] at this number. Talk soon!
Issue follow-up
Hi [First Name], just checking in. Is everything working OK since we fixed [Issue]? Reply YES if all good, or NO and we'll take another look. [Company Name]
Nurse callback
[Clinic Name]: Following up on your call. A nurse will ring you back within [Number] minutes. If symptoms worsen, seek urgent care.
Support ticket received
[Company Name]: We've got your request (ticket [Number]). Our team will reply within [Number] hours. Track it here: [Link]
Support ticket resolved
Good news! Ticket [Number] has been resolved. If anything still isn't right, just reply here and we'll reopen it. [Company Name]
Two-way text invitation
Did you know you can text [Company Name]? Skip the phone queue, just reply to this message and a real person will help you out.
Wait time update
[Company Name]: We're busier than usual. Current response time is about [Number] hours. Thanks for your patience; you're in the queue!
New garage customer welcome
Welcome to [Company Name], [First Name]! We'll text you service reminders for your [Vehicle] so you never miss one. Save this number!
New member onboarding
You're officially in, [First Name]! Start strong with a free intro session at [Gym Name]. Book yours here: [Link]
New patient welcome
Welcome to [Clinic Name], [First Name]! Before your first visit on [Date], please complete your intake forms: [Link]. Takes 5 minutes. Thank you!
New pet welcome
Welcome to [Clinic Name], [First Name] and [Pet Name]! We'll text vaccine and checkup reminders. Book anytime: [Link]
New salon client welcome
Welcome to [Salon Name], [First Name]! Enjoy [Discount] off your first visit. Book anytime: [Link]
New tenant welcome
Welcome to [Property Address], [First Name]! Save this number for maintenance requests. Wifi, parking and building info: [Link]. [Company Name]
Onboarding check-in
Hi [First Name], you've been with [Company Name] for a week now! How's everything going? Reply with any questions, a real human reads these.
Pre-arrival welcome
We can't wait to host you, [First Name]! Check-in opens at [Time] on [Date]. Wifi, parking and directions: [Link]. [Company Name]
Program enrollment welcome
Congrats, [First Name]! You're enrolled in [Program Name]! Your first session is [Date] at [Time]. Everything you need to know: [Link]. [Company Name]
New customer welcome
Hi [First Name], welcome aboard! Save this number. It's the fastest way to reach [Company Name]. Questions? Just reply here anytime.
Account opened welcome
Welcome to [Bank Name], [First Name]! Your account ending [Number] is active. Search for our app in your app store to get started.
Care plan welcome
Welcome to the [Company Name] care plan, [First Name]! We'll text you before each seasonal visit. Your first checkup: [Date].
New client file opened
Welcome aboard, [First Name]. [Firm Name] has opened your file ([Number]). Your main contact is [Attorney Name]. Reply here anytime.
VIP club welcome
Welcome to the [Restaurant Name] VIP list, [First Name]! Expect first dibs on events and specials. Your welcome treat: a free [Item] on your next visit.
New policy welcome
Welcome to [Company Name], [First Name]! Your policy [Number] is active from [Date]. Documents: [Link]. Save this number for claims.
Case status update
[Company Name]: Update on your matter: [Update]. Full details are in your client portal.
Delivered confirmation
Delivered! Your order [Order Number] was left at [Location]. Any issues? Reply here or call [Phone]. [Company Name]
No templates match
Try clearing the industry filter or resetting all filters.
Your Business
US
Unicode characters detected: each SMS part shrinks from 160 to 70 characters.
Template copied to clipboard
Why business texting works
Industry benchmarks plus findings from our 2025 surveys of 3,600 US and UK consumers related to business text messaging.
-
of text messages get opened, compared with roughly 20% of emails.
98%
-
average response time for messages sent according to best-practices for sending.
3-min
-
response rate for text messages, against about 6% for email
45%
-
of consumers read texts from businesses. Only 8% ignore them, in the US and the UK alike.
92%
Test your own SMS before sending
Paste any SMS below. We count parts, estimate cost, flag the exact characters that switch you to expensive Unicode encoding, and run eight deliverability and compliance checks.
Try for free
Details
- Characters
- SMS parts
- Encoding
- Price per SMS
- Fits in one part: billed as a single SMS
- GSM-7 encoding: full 160 characters per part
- Opt-out found: required for marketing texts
- Sender identified: recipients reply and convert more when they know who’s texting
- Link included: one clear call to action
- Sentence case: no shouting
- Clear purpose: the message asks for one clear next step
- No spam triggers: clean of common filter phrases
Compliance
Which texts need opt-in?
Which texts need opt-in?
A two-minute consent guide
Every template above carries one of five consent labels. Here is what each one means before you press send.
Promotional texts need opt-in almost everywhere: prior express written consent in the US (TCPA), opt-in under GDPR/PECR in the UK & EU (soft opt-in only for your own similar products), express or implied consent under CASL in Canada, and consent under Australia’s Spam Act.
Identify your business, include an opt-out like “Reply STOP”, and respect quiet hours. Collect consent with unchecked checkboxes, and keep a record of when, how, and where each person opted in.
Order confirmations, delivery updates, verification codes and other messages the recipient triggered. No written marketing opt-in is required: in the US, the customer sharing their number for this purpose counts as prior express consent, and in the UK & EU service messages fall outside PECR marketing rules.
Keep them promo-free, identify yourself, and honor STOP.
Appointment, payment and renewal reminders to people who gave you their number for that purpose, the same prior-express-consent standard as transactional messages in the US. They are not marketing, and adding a discount or upsell line changes that.
Consent for these can be collected in writing or verbally; marketing always requires written consent.
Genuine emergency and safety messages such as closures, hazards, and urgent recalls are broadly exempt from consent rules. Never mix offers into them.
Work-related texts to your own team. Collect employee consent, honor opt-outs, and check local workplace rules.
HOW IT WORKS
How to use these templates
-
Copy and customize
Click Copy on any template and replace the [bracketed placeholders] with your details. In Textmagic they map straight to dynamic fields, so an entire contact list is personalized automatically.
-
Watch the counter
One SMS part is 160 GSM characters; longer messages split into 153-character parts and bill per part. A single emoji or curly quote drops the limit to 70. Every template shows its live count and cost.
-
Check the consent label
Green means the customer triggered the message, so no marketing opt-in is needed. Amber means marketing rules apply: opt-in list, business name, opt-out, quiet hours. When in doubt, the consent guide above covers all five levels.
Put these templates to work
Copy any template, make it yours, and send your first campaign in minutes. Free trial, no credit card required.