Business text messaging service for marketing and communication

The all-in-one solution for all your business texting needs - marketing campaigns, two-way SMS chats, reminders, notifications, and internal staff communication.
Textmagic
company
4.7 out of 5
company
4.7 out of 5
company
4.5 out of 5
company
4.5 out of 5

Powerful texting features for businesses of all sizes

Connect with your customers, partners, and staff and ensure quick and reliable communications from a single messaging platform.

Platform

Communicate on every channel that matters

Easily connect with customers, leads, and teams on their favorite channels. Manage SMS, email, voice, WhatsApp and livechat from one unified platform.

Stay connected with two-way messaging

Our omnichannel platform centralizes all your conversations helping you respond quickly while keeping your team organized and efficient.

Automate replies & communication workflows

Easily connect your Textmagic account to over 1,000 apps without coding skills to save time by automating everyday communication.
Platform
Mass texting

Contact thousands of people with one click

Send business-critical text messages to a handful of people or thousands of contacts simultaneously with our mass texting feature.

Send personalized texts using mail merge

Make each interaction memorable with personalized business text messages that drive better engagement and conversion rates.

Schedule and deliver campaigns on time

Plan your text campaigns in advance and deliver your message at the right time for optimal results and better response rates.
Mass texting
SMS marketing

Build your marketing lists with smart import

Import contacts from a spreadsheet, organize them into marketing lists, and send personalized text messages and campaigns to your target audience.

Drive more sales with powerful SMS campaigns

Send your text messages and track the success of your SMS marketing campaign by monitoring costs, delivery rates, and response rates.

Stay compliant with industry-wide requirements

Ensuring compliance in SMS marketing is a must. We assist you in adhering to industry best practices so that you can focus on what you do best.
SMS marketing
Omnichannel

One inbox for all conversations

Bring all business conversations into a single, user-friendly dashboard. Manage SMS, email, calls, live chat, and social messages from one place.

Connect with website visitors

Embed our chat widget on your site to engage visitors in real-time. All conversations sync directly to your Textmagic messenger.

Automate responses with AI and templates

Let AI suggest responses or use your saved templates. Handle more inquiries and maintain consistent messaging across channels.
Omnichannel
Apps

Brand new iOS & Android apps

Manage text campaigns on the go with our iOS and Android apps. Our mobile apps are built to be as simple to use as our web app.

Web app for any browser and screen size

Keep track of all your text messages, contacts, and customization options with our top-notch cloud-based responsive web application.

Desktop apps for PC and Mac

Easily manage your business texting from your desktop. Import contacts, build compliant subscriber lists, and get incoming SMS notifications.
Apps
Contacts

Keep your contacts database healthy

Import contacts and identify invalid phone numbers instantly to improve SMS campaign results, delivery rates and avoid extra sending costs.

Grow customer base with click-to-text forms

Build fully-compliant subscriber lists for texting using customizable click-to-text forms that can be easily embedded into your website.

Maintain opt-outs & ensure compliance

Contacts can automatically join or leave your texting lists, safeguarding your business against any potential complications or customer complaints.
Contacts
Numbers

Choose the right number for your business

Build lasting, trusted relationships with customers using verified 10DLC and toll-free numbers suitable for your business SMS use case.

Create a localized texting experience globally

Deliver compliant messaging using virtual numbers in 30+ countries to create a personalized touch for your audience worldwide.

Two-way texting, MMS, and voice calls

Empower multichannel communication globally through a single business platform for timely and cost-efficient communications with your contacts.
Numbers
Voice

Outbound & inbound calls made easy

Efficiently handle both incoming and outgoing calls to maintain smooth business communication with your customers, leads, partners, and staff.

Incoming call forwarding to your phone

Never miss a call again with call forwarding, which directs incoming calls straight to your personal phone, keeping you connected at all times.

Personalized greetings for a unique touch

Create a memorable experience with audio greetings, elevating your brand identity, and fostering better client relationships.
Voice
Email

Turn any email into a text message

Convert emails into text messages with our secure Email to SMS gateway API and deliver them to your customers’ mobile devices.

Respond to texts from your email inbox

View all text message responses directly in your email inbox and continue conversations without having to tab out to another tool.

Integrate the Email to SMS API (code-free)

Simply compose your message, send the email to [email protected], and it will be delivered as a text message.
Email
Tickets

Turn incoming emails into tickets

Connect your email inbox to turn conversations into organized tickets. Filter by status, assign tasks, add internal notes and resolve issues faster.

Collaborate on customer requests

Communicate with your team, assign tickets, and see who's handling each case. Sort tickets by priority, status, or assignee to stay organized.

Speed up responses with templates

Use predefined responses for common questions, letting you handle routine inquiries quickly while dedicating more time to complex customer needs.
Tickets
Reporting

Track SMS delivery and engagement

Get detailed analytics and live reports on your SMS campaigns, including delivery and reply rates, performance, product usage, and more.

Monitor user activity with audit logs

Stay on top of your team's progress and track all the important events relating to your business texting account and your data.

Review communication costs with statements

Stay on top of your credit spending and quickly download or review detailed statements that show every transaction for your account.
Reporting
Coming soon

Deals and sales pipelines

Custom pipelines, lead & deal management, analytics, event planning, and interaction tracking - crafted to maximize your revenue and sales team collaboration.

Facebook Messenger integration

Expand interactions and drive a more engaging customer experience with the Facebook Messenger integration coming soon to Textmagic.

Email campaigns

Whether it's routine business updates or urgent notifications, ensure your emails reach the right people at the right time.
Coming soon

Explore the key use cases of business text messaging

Discover the limitless possibilities of our business text messaging platform - improve communication, elevate SMS marketing, and improve customer service with conversational two-way texting.
Service & support
Marketing & promotions
Appointment reminders
Internal communication
Event management
Alerts & notifications
School & campus updates
Recruitment & HR
Service & support
Delight your customers with real-time support

SMS chat is the perfect tool for maintaining strong connections with customers while on the move. With instant two-way texting, you can quickly address their queries and build long-lasting relationships.

Integrate SMS with other support channels

Connect Textmagic to your helpdesk ticketing software or any essential app via API, Email to SMS, or Zapier. This ensures multi-channel, next-level support for enhanced customer interactions.

Collect valuable feedback with SMS surveys

Improve your products and services by sending SMS surveys after key touchpoints such as purchases, customer service interactions, events, or promotions, gaining valuable feedback directly from your audience.

Service & support
Marketing & promotions
Share exclusive promotions and discounts

Surprise your customers and build lasting relationships by crafting personalized deals with custom links, coupons, or discount codes. Watch sales soar as customers happily redeem their exclusive offers!

Send product launch announcements

Create a buzz around a new product or service by alerting your subscriber list via SMS campaigns ahead of the official release, giving them a heads-up so that they can be among the first to explore and purchase your new offering.

Boost sales with cart abandonment reminders

Send revenue-driving reminders to customers who added products to their cart but didn't finalize the purchase. Give them a nudge or offer an incentive to encourage completion and boost conversion rates.

Marketing & promotions
Appointment reminders
Reduce no-shows and fill last-minute openings

Missed appointments are both inconvenient and costly. To prevent that from happening, send a friendly reminder text message to clients a few days, hours, or minutes before their scheduled appointment.

Schedule recurring service appointments with ease

Inform clients about their scheduled service slots, whether for car maintenance, house cleaning, or repair work. Timely reminders help clients to prepare, ensuring smoother service execution for both parties.

Send reminders for upcoming doctor’s appointments

Enhance patient engagement by allowing patients to confirm, reschedule, or cancel their appointments with a simple text message. Keep your scheduling smooth and allow clients to manage appointments on the go.

Appointment reminders
Internal communication
Send company-wide updates & announcements

Keep your staff and teams up-to-date on new products, services, policy changes, events, and deadlines. You can also schedule personal reminders and send to-do lists to increase productivity.

Deliver business-critical downtime alerts

To ensure seamless operations and minimize disruption, alert your staff when internal systems, software, or tools are down for scheduled maintenance or if they are experiencing unexpected technical issues.

Improve working conditions & employee safety

Notify employees about upcoming safety exercises, evacuation drills, and training sessions on handling emergencies. Regular updates and instructions enhance staff readiness and foster a safer workplace environment.

Internal communication
Event management
Promote upcoming events & send invitations

Delight attendees with personalized invites for events, seminars, or workshops and allow them to RSVP directly via text. Adding a personal touch increases engagement and boosts event attendance.

Notify attendees of last-minute changes

Notify attendees of any sudden alterations to the venue, timing, or guest speakers, thus ensuring that everyone stays well informed. By offering real-time clarifications, you enhance the experience and reduce potential confusion.

Coordinate staff members during events

Incorporating SMS into your event coordination strategy will ensure that communications are swift, reduce the potential for chaos, and enhance the overall success and smooth functioning of the event.

Event management
Alerts & notifications
Elevate awareness with emergency alerts

Swiftly inform people about the necessity to evacuate due to a hazard like a fire or other emergency. You can provide a brief list of essential safety measures and evacuation routes to ensure that the response is efficient and well organized.

Inform customers with package delivery notifications

Keep recipients informed about the precise status of their deliveries by providing real-time tracking links, estimated arrival times, potential delays, and the name of the courier, thus enhancing clarity and anticipation.

Grow sales with subscription & payment reminders

Alert customers about renewals and upcoming bills. Provide them with a brief itemized summary, payment due dates, or payment confirmations. This added clarity ensures transparency and can reduce payment-related queries.

Alerts & notifications
School & campus updates
Push exam timetables & results to students' phones

Efficiently distribute detailed schedules for upcoming exams.Afterward, confidentially notify students and parents about their individual results, and send relevant comments or resources for further learning and improvement.

Keep students engaged with timely deadline alerts

Send personalized notifications to students and parents about upcoming deadlines for projects and assignments. Include submission instructions to encourage accountability and promote academic success.

Send notifications of schedule changes & shutdowns

Proactively update students and staff about anticipated school closures due to unforeseen events. Additionally, relay any modifications to the regular timetable or special class arrangements to maintain the flow of academic activities.

School & campus updates
Recruitment & HR
Send interview invites and reminders via text

Send interview invitations directly to candidates’ phones and reinforce the importance of the opportunity for them with timely reminders. This will help to ensure candidates are well-prepared and punctual while reducing no-shows.

Drive employee satisfaction with SMS surveys

Easily distribute engaging SMS surveys to employees. Invite them to share feedback about their satisfaction, management effectiveness, and company culture. This will foster a workplace that values employee insights.

Communicate shift changes and organize scheduling

Use SMS to coordinate shift schedules. Proactively notify employees of available shifts and swiftly alert them to last-minute changes. Such communications ensure that staff are always informed and ready to act when needed.

Recruitment & HR

Reach audiences who prefer text-based communication

We have simplified the process of connecting with your recipients. Learn why different target groups prefer texting over other communication channels.

Customers & clients
Customers & clients
Choose text messaging over email or phone calls for quick and convenient communication. Texting allows clients to receive timely appointment reminders, order status updates, or engage in two-way conversations with businesses.
Guests
Guests
Expect to receive text messages with access information, welcome notes, or travel recommendations when booking vacations or other hospitality experiences. Texting facilitates communication even if guests are unable to check their email or respond to a call.
Employees
Employees
Value texting for its clarity and flexibility. The non-disruptive nature of texts allows them to multitask while staying engaged with colleagues and tasks. Calls and emails can be less effective, while texting encourages efficient information exchange.
Donors
Donors
Are more likely to respond to fundraising requests or opportunities to make a difference through text. Unlike phone calls or emails, texting offers an immediate and accessible means of communication, fostering active participation and support.
Patients
Patients
Appreciate the discrete nature of texting for healthcare-related communication, such as prescription reorder notifications. Texting also allows patients to request further clarifications or seek help, even if they have difficulty answering calls or accessing emails.
Job applicants
Job applicants
Appreciate timely, non-intrusive text updates during the hiring process. Texting facilitates efficient coordination of interviews and makes it easier for candidates to seek clarification, find out about the status of their application, or receive instructions.
Students
Students
Like to receive text updates, such as class announcements, schedule changes, or assignment reminders, from their educational institution. Texting also makes it easier for students to communicate with their teachers and peers or to ask questions.
Business partners and vendors
Business partners and vendors
Use texting for direct business communication, coordinating meetings, or collaborations. Two-way messaging enables seamless conversations, facilitating efficient decision-making and information exchange between business partners.
Subscribers & members
Subscribers & members
Prefer regular updates, notifications, and exclusive offers arriving as text messages. This channel encourages active engagement, making it easy to run surveys, gather feedback, and deliver critical information in a timely manner.
Job site workers
Job site workers
Choose to text over email or phone calls because it allows them to communicate efficiently even in noisy or busy environments. Texts also offer a written record of communication for job documentation and make it easy to forward instructions or requests.
Intercom

Intercom

Live chat

Zendesk

Zendesk

Ticketing system

Asana

Asana

Project management

Mailchimp

Mailchimp

Email campaigns

Intercom

Intercom

Live chat

Zendesk

Zendesk

Ticketing system

Asana

Asana

Project management

Mailchimp

Mailchimp

Email campaigns

Intercom

Intercom

Live chat

Zendesk

Zendesk

Ticketing system

Asana

Asana

Project management

Mailchimp

Mailchimp

Email campaigns

Intercom

Intercom

Live chat

Zendesk

Zendesk

Ticketing system

Asana

Asana

Project management

Mailchimp

Mailchimp

Email campaigns

Slack

Slack

Team chat

Pipedrive

Pipedrive

CRM

Google Drive

Google Drive

Cloud storage

Google Calendar

Google Calendar

Events & meetings

Slack

Slack

Team chat

Pipedrive

Pipedrive

CRM

Google Drive

Google Drive

Cloud storage

Google Calendar

Google Calendar

Events & meetings

Slack

Slack

Team chat

Pipedrive

Pipedrive

CRM

Google Drive

Google Drive

Cloud storage

Google Calendar

Google Calendar

Events & meetings

Slack

Slack

Team chat

Pipedrive

Pipedrive

CRM

Google Drive

Google Drive

Cloud storage

Google Calendar

Google Calendar

Events & meetings

Gmail

Gmail

Email

Trello

Trello

Project management

Zoho CRM

Zoho CRM

CRM

Shopify

Shopify

eCommerce

Gmail

Gmail

Email

Trello

Trello

Project management

Zoho CRM

Zoho CRM

CRM

Shopify

Shopify

eCommerce

Gmail

Gmail

Email

Trello

Trello

Project management

Zoho CRM

Zoho CRM

CRM

Shopify

Shopify

eCommerce

Gmail

Gmail

Email

Trello

Trello

Project management

Zoho CRM

Zoho CRM

CRM

Shopify

Shopify

eCommerce

INTEGRATIONS

Seamless integration with 1,000+ business apps

Improve efficiency with automated text messaging workflows. Our no-code Zapier integrations and robust SMS APIs connect Textmagic to all your favorite apps and tools.

Why companies large and small trust Textmagic

See why thousands of businesses have chosen Textmagic as their preferred communication platform.

SOC2

certified

We are enterprise-grade security compliant and adhere to high industry standards for safeguarding your data.

4.5

star rating

Average rating across business review sites. Thousands of users trust us with their business communication needs.

GDPR

compliant

Our software is fully GDPR compliant, ensuring the protection and privacy of your sensitive information

500+

reviews

We have been delivering exceptional service for 20+ years. Our clients love how easy it is to get started with us.

25K+

users

Around the world use our services every month to communicate with their customers, partners, and employees.

1K+

integrations

Textmagic integrates with over 1,000 apps. We also offer a robust API with user-friendly documentation.

Getting started with Textmagic is simple

Get started in three easy steps. Create an account, load credit and start sending and receiving texts.
Sign up and follow the wizard to select the preferred sender of your texts based on the local network requirements.
Buy prepaid SMS credit and activate auto-recharge to ensure that the service runs with no interruptions.
Now, you're all set to start sending and receiving texts using our powerful business text messaging service.

Business text messaging FAQ

Haven’t found what you were looking for? Contact us now

How does Textmagic differentiate from other business texting platforms?
Our easy-to-use SMS platform is designed for small and medium-sized organizations with a comprehensive suite of tools tailored for business text messaging. This includes all needed features for SMS marketing, mass texting, two-way SMS chats, and internal communications, providing you with a holistic solution for all your texting needs. To explore the full scope of Textmagic products and services, please check our Features page.
How can Textmagic boost my SMS marketing campaigns?
With our advanced mass text messaging features and smart import, you can easily build marketing lists, schedule campaigns, and track real-time engagement. This ensures that your text marketing campaigns not only reach the right audience but also deliver the expected results.
Can I integrate Textmagic with other CRM or marketing tools?
Absolutely! Our SMS service seamlessly integrates with popular CRM and marketing tools via Zapier, allowing to add text messaging to existing workflows. You can also connect Textmagic to your helpdesk ticketing software or any essential app via API and Email to SMS API for multi-channel support and enhanced business interactions.
How secure is sending sensitive information via SMS?
Security is a top priority for us. Our platform is SOC2-certified and GDPR-compliant. We ensure the confidentiality and security of all text messages and business communications through state-of-the-art encryption and protocols. To learn more about our security measures, please visit our Security page.
Can I brand my messages to align with my company's identity?
With our platform, you can send personalized mail-merge SMS campaigns that align perfectly with your brand's voice. Messages can be sent from a dedicated voice-enabled virtual number or brand name (available in selected countries). To ensure compliant two-way messaging in North America, you must use a local 10DLC or a verified toll-free number.
How does the two-way SMS chat work?
Our two-way SMS chat allows businesses to engage in real-time text conversations and voice calls with customers. These features are invaluable for providing instant support, addressing queries, or even gathering feedback - all through the client's preferred channel and with the help of desktop notifications. Offering real-time support is crucial for customer satisfaction and revenue growth in today's fast-paced world.
How easy is it to set up SMS reminders and notifications?
Setting up reminders and notifications is a breeze with Textmagic. You can instantly send reminders from the web, schedule recurring messages, or even automate texting drip campaigns using Zapier flows. With our Calendar view, you will always stay on top of your planned SMS campaigns. It's a versatile and effortless way to keep your team and customers informed at the right time.
What kind of support and resources are available for onboarding?
We provide extensive assistance and training materials for all our users. Our resources include detailed support articles, video training, and FAQs. Our dedicated customer service team is available to assist you through your preferred channels, such as phone support, live chats, and 24/7 email support.
How can I ensure compliance with the latest industry-wide regulations?
Our business texting platform is designed to help you become and stay compliant with global texting regulations from day one with the following features: We keep our platform up to date with the latest industry standards to ensure all your SMS campaigns remain compliant with regulations.