The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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How to deal with angry customers: 10 Strategies and scripts that work
An angry customer isn’t just a bad day. It’s a fork in the road for your brand. Handle the situation well, and you earn loyalt...
Maximizing SMS marketing impact with Unified Communications as a Service (UCaaS)
SMS messaging has long been a top marketing strategy for small and large businesses. Now, it gets even better with the introductio...
When was texting invented: A history over 30 years in the making
From the early days of mobile communication to the bustling digital age, one form of connection has stood the test of time and rev...
Text messaging advertising 101: Strategies and best practices
Within the time you took to check this article, over 100 thousand text messages have been received and read worldwide by individua...
Mastering customer segments: Strategies to boost your ROI
According to statistics, segmented and well-targeted email campaigns deliver a staggering 77% of email return on investment (ROI)....
10 Examples of critical success factors to transform your support
Customer service is vital for success, often surpassing the product or service itself. Customers want personalization, fast resolu...
Successfully outsource customer service using 8 tips we tested ourselves
Poor customer service impairs user experience and undermines brand authority, loyalty, and profitability. Businesses often grapple...
Texting your way to success: Conversational commerce SMS
In 2021, the global conversational commerce market was valued at US$5,345.5 million. In 2023, it is projected to reach US$26,301.8...
How we crafted our SaaS positioning statement & 10 examples for inspiration
There are numerous positioning statement examples out there, just a Google search away. But what makes a good positioning statemen...
