The Textmagic Blog
We publish practical guides on marketing, support, and platform features
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71 Customer satisfaction survey questions by user journey
Knowing what customer satisfaction survey questions to ask to get the most valuable feedback possible can be difficult. In this...
8 Proven customer satisfaction (CSAT) survey examples & tips to elevate your business
With the ever-growing number of touchpoints throughout the buyer journey, customer information becomes a black box. Customer satis...
10 Best customer service books to read in 2025
Creating the best customer experience starts and ends with providing excellent customer service. While many companies invest h...
5 Simple steps to implement an effective closed feedback loop
Feedback is what separates thriving businesses from those stuck in survival mode. Companies that actually listen to their customer...
20 Customer service phrases to use and 10 to avoid in 2025
Powerful customer service phrases can help you improve client interactions and ensure that your customers feel like they can alway...
CSAT vs. NPS: Which is a better indicator of customer satisfaction?
The long-debated question regarding customer satisfaction comes down to CSAT vs. NPS. CSAT stands for customer satisfaction score,...
