The Textmagic Blog
We publish practical guides on marketing, support, and platform features
to help businesses grow and improve communication.
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How to create a knowledge base that drives results in 7 steps
As the business landscape becomes increasingly digital and customer-centric, the importance of knowing how to create a knowledge b...
5 Effective strategies to improve SLA response times
The SLA response time metric in service level agreements is crucial for ensuring customer satisfaction with a business's service. ...
10 Ways to improve your customer self-service strategy
At this point, it’s no surprise that customer service trends are shifting from traditional support models towards a more self-re...
Voice of the customer survey questions and best practices
As a business owner or marketer, you want to ensure that your products or services meet your customers' needs. One of the best way...
71 Customer satisfaction survey questions by user journey
Knowing what customer satisfaction survey questions to ask to get the most valuable feedback possible can be difficult. In this...
8 Proven customer satisfaction (CSAT) survey examples & tips to elevate your business
With the ever-growing number of touchpoints throughout the buyer journey, customer information becomes a black box. Customer satis...
10 Best customer service books to read in 2025
Creating the best customer experience starts and ends with providing excellent customer service. While many companies invest h...
5 Simple steps to implement an effective closed feedback loop
Feedback is what separates thriving businesses from those stuck in survival mode. Companies that actually listen to their customer...
20 Customer service phrases to use and 10 to avoid in 2025
Powerful customer service phrases can help you improve client interactions and ensure that your customers feel like they can alway...
